Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
#30979 by cowleydj
Tue Nov 03, 2009 4:03 pm
We have attempted 3 times to call Germany with the same result. The number rings once or twice and then drops the line before the other party can pick up. Though the call is never connected, our account is charged for a minute of calling.

How do we get this fixed? What do you suggest as the next step?

Thanks in advance for your assistance.
#31095 by ntoy
Wed Nov 04, 2009 8:08 am
Hello,

Your account has been credited back for the incomplete calls.
Is the number you are calling, a cell phone?

With our low cost international calling program, there maybe some calls that do not complete 100% of the time.
You may want to try calling again later.

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