Inbound Caller Id Problems

Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
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ajw522
Posts: 247
Joined: Sun Oct 04, 2009 11:52 am
Location: Irvine, CA

Inbound Caller Id Problems

Post by ajw522 » Tue Nov 03, 2009 11:30 am

Sometimes, my phone does not display the caller id of the person calling. Not even private or unknown, just nothing. Ooma does not transmit it. If I log into my ooma, I can see the right info, but only after the call has gone to voicemail. Anyone else experience this.
Customer since August 2009
Hardware: Core Telo w/ HD2 Handset;2 ooma Hubs
Lifetime Premier Subscription
iPhone 7 Plus w/Ooma Mobile App
Internet: AT&T U-Verse 50Mbps

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Tony
Ooma Moderator
Posts: 254
Joined: Wed Aug 06, 2008 9:20 am

Re: Inbound Caller Id Problems

Post by Tony » Tue Nov 03, 2009 12:18 pm

What phone brand and model are you using?

murphy
Posts: 7238
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Inbound Caller Id Problems

Post by murphy » Tue Nov 03, 2009 12:28 pm

Are you answering too soon? Caller ID data is sent between the first and second ring.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

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ajw522
Posts: 247
Joined: Sun Oct 04, 2009 11:52 am
Location: Irvine, CA

Re: Inbound Caller Id Problems

Post by ajw522 » Tue Nov 03, 2009 8:28 pm

murphy wrote:Are you answering too soon? Caller ID data is sent between the first and second ring.
No, I am letting the call go all the way to voice mail!
Customer since August 2009
Hardware: Core Telo w/ HD2 Handset;2 ooma Hubs
Lifetime Premier Subscription
iPhone 7 Plus w/Ooma Mobile App
Internet: AT&T U-Verse 50Mbps

User avatar
ajw522
Posts: 247
Joined: Sun Oct 04, 2009 11:52 am
Location: Irvine, CA

Re: Inbound Caller Id Problems

Post by ajw522 » Thu Nov 05, 2009 9:04 am

theindigen wrote:What phone brand and model are you using?
Uniden DCT7585-3
Customer since August 2009
Hardware: Core Telo w/ HD2 Handset;2 ooma Hubs
Lifetime Premier Subscription
iPhone 7 Plus w/Ooma Mobile App
Internet: AT&T U-Verse 50Mbps

Groundhound
Posts: 2711
Joined: Sat May 23, 2009 9:28 am
Location: Atlanta, GA

Re: Inbound Caller Id Problems

Post by Groundhound » Thu Nov 05, 2009 9:13 am

ajw522 wrote:
theindigen wrote:What phone brand and model are you using?
Uniden DCT7585-3
Being a 2.4 GHz phone, perhaps there is something going on with interference between it and your wireless router.

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