Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
#29532 by Stackowax
Mon Oct 26, 2009 5:31 pm
I have a Telo and my number has been ported for several weeks now. I have the premier package. I'm using a dry loop DSL connection.

With my prior land-line service I generally saw the phone number and name of the incoming caller (unless they blocked it). Now, almost always, all I see is the phone number. Only occasionally do I see a name.

Any thoughts on this?
#29558 by ajw522
Mon Oct 26, 2009 9:29 pm
Nvm
Last edited by ajw522 on Wed Oct 28, 2009 2:11 pm, edited 1 time in total.
#29573 by Groundhound
Tue Oct 27, 2009 3:36 am
Stackowax wrote:I have a Telo and my number has been ported for several weeks now. I have the premier package. I'm using a dry loop DSL connection.

With my prior land-line service I generally saw the phone number and name of the incoming caller (unless they blocked it). Now, almost always, all I see is the phone number. Only occasionally do I see a name.

Since you are a Premier subscriber, you should be receiving CallerID Name service. Unfortunately AFAIK there is nothing from the user end you can do to fix the problem as you've stated it, and a call to tech support will be necessary. When doing so you should log when you make the call and what the tech tells you, and the ticket number.

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