FIXED: Phone not ringing

Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
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ajw522
Posts: 247
Joined: Sun Oct 04, 2009 11:52 am
Location: Irvine, CA

FIXED: Phone not ringing

Post by ajw522 » Tue Oct 20, 2009 1:02 pm

I currently have my ooma Hub with the phone port going into the wall to make the whole house be a hub. I get a dial tone, and I am able to make ooma calls, but when a call comes in, the phone does not ring at all.

Help? Thx.
Last edited by ajw522 on Tue Oct 20, 2009 2:23 pm, edited 1 time in total.
Customer since August 2009
Hardware: Core Telo w/ HD2 Handset;2 ooma Hubs
Lifetime Premier Subscription
iPhone 7 Plus w/Ooma Mobile App
Internet: AT&T U-Verse 50Mbps

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Aveamantium
Posts: 1352
Joined: Sat Jun 20, 2009 2:28 pm
Location: Loveland, Colorado

Re: Phone not ringing

Post by Aveamantium » Tue Oct 20, 2009 1:05 pm

The envelope light isn't lit by chance (DND Mode)? If it is hold it down for a few seconds and it will turn off.
Go AVS!

dsegel
Posts: 34
Joined: Sat Oct 17, 2009 7:52 am

Re: Phone not ringing

Post by dsegel » Tue Oct 20, 2009 1:05 pm

Can you dial out to a cell phone or other phone with Caller ID to verify the number your Ooma phone is on?

User avatar
ajw522
Posts: 247
Joined: Sun Oct 04, 2009 11:52 am
Location: Irvine, CA

Re: Phone not ringing

Post by ajw522 » Tue Oct 20, 2009 1:13 pm

The envelope light is not on. I can make calls out and the caller id is right. Plus, when I call the ooma, It still rings 4 times, and while it is ringing, if I answer, it connects.
Customer since August 2009
Hardware: Core Telo w/ HD2 Handset;2 ooma Hubs
Lifetime Premier Subscription
iPhone 7 Plus w/Ooma Mobile App
Internet: AT&T U-Verse 50Mbps

darag2358
Posts: 9
Joined: Thu Oct 01, 2009 8:37 pm

Re: Phone not ringing

Post by darag2358 » Tue Oct 20, 2009 1:21 pm

Any issue with your phone perhaps? Do you have special ring tones set up in your acct settings?

User avatar
ajw522
Posts: 247
Joined: Sun Oct 04, 2009 11:52 am
Location: Irvine, CA

Re: Phone not ringing

Post by ajw522 » Tue Oct 20, 2009 1:26 pm

darag2358 wrote:Any issue with your phone perhaps? Do you have special ring tones set up in your acct settings?
No, none.
Customer since August 2009
Hardware: Core Telo w/ HD2 Handset;2 ooma Hubs
Lifetime Premier Subscription
iPhone 7 Plus w/Ooma Mobile App
Internet: AT&T U-Verse 50Mbps

User avatar
Aveamantium
Posts: 1352
Joined: Sat Jun 20, 2009 2:28 pm
Location: Loveland, Colorado

Re: Phone not ringing

Post by Aveamantium » Tue Oct 20, 2009 1:28 pm

Did you disconnect the Telco wires from the street? The voltage, even if not in service, from the Telco could be causing this issue.
Go AVS!

User avatar
ajw522
Posts: 247
Joined: Sun Oct 04, 2009 11:52 am
Location: Irvine, CA

Re: Phone not ringing

Post by ajw522 » Tue Oct 20, 2009 1:29 pm

Aveamantium wrote:Did you disconnect the Telco wires from the street? The voltage, even if not in service, from the Telco could be causing this issue.
I live in an apartment, so I don't know where the wires are.
Customer since August 2009
Hardware: Core Telo w/ HD2 Handset;2 ooma Hubs
Lifetime Premier Subscription
iPhone 7 Plus w/Ooma Mobile App
Internet: AT&T U-Verse 50Mbps

User avatar
Aveamantium
Posts: 1352
Joined: Sat Jun 20, 2009 2:28 pm
Location: Loveland, Colorado

Re: Phone not ringing

Post by Aveamantium » Tue Oct 20, 2009 1:31 pm

ajw522 wrote:
Aveamantium wrote:Did you disconnect the Telco wires from the street? The voltage, even if not in service, from the Telco could be causing this issue.
I live in an apartment, so I don't know where the wires are.
Just to test, connect a phone directly to the hub (no apartment wiring). If it rings then we know what the issue is. However, I don't have a solution for you unless you can find a way to disconnect the "street" wiring from your unit.
Go AVS!

User avatar
ajw522
Posts: 247
Joined: Sun Oct 04, 2009 11:52 am
Location: Irvine, CA

Re: Phone not ringing

Post by ajw522 » Tue Oct 20, 2009 1:32 pm

Aveamantium wrote:
ajw522 wrote:
Aveamantium wrote:Did you disconnect the Telco wires from the street? The voltage, even if not in service, from the Telco could be causing this issue.
I live in an apartment, so I don't know where the wires are.
Just to test, connect a phone directly to the hub (no apartment wiring). If it rings then we know what the issue is. However, I don't have a solution for you unless you can find a way to disconnect the "street" wiring from your unit.
Yes when I connect it directly to the hub everything works fine. Also, when I have the phone connected to the scout, it works. But my scout is not working right now, and I have a replacement on the way. But I need to be able to use the phone.
Customer since August 2009
Hardware: Core Telo w/ HD2 Handset;2 ooma Hubs
Lifetime Premier Subscription
iPhone 7 Plus w/Ooma Mobile App
Internet: AT&T U-Verse 50Mbps

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