Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
#27810 by ajw522
Tue Oct 20, 2009 1:02 pm
I currently have my ooma Hub with the phone port going into the wall to make the whole house be a hub. I get a dial tone, and I am able to make ooma calls, but when a call comes in, the phone does not ring at all.

Help? Thx.
Last edited by ajw522 on Tue Oct 20, 2009 2:23 pm, edited 1 time in total.
#27811 by Aveamantium
Tue Oct 20, 2009 1:05 pm
The envelope light isn't lit by chance (DND Mode)? If it is hold it down for a few seconds and it will turn off.
#27812 by dsegel
Tue Oct 20, 2009 1:05 pm
Can you dial out to a cell phone or other phone with Caller ID to verify the number your Ooma phone is on?
#27814 by ajw522
Tue Oct 20, 2009 1:13 pm
The envelope light is not on. I can make calls out and the caller id is right. Plus, when I call the ooma, It still rings 4 times, and while it is ringing, if I answer, it connects.
#27816 by darag2358
Tue Oct 20, 2009 1:21 pm
Any issue with your phone perhaps? Do you have special ring tones set up in your acct settings?
#27818 by ajw522
Tue Oct 20, 2009 1:26 pm
darag2358 wrote:Any issue with your phone perhaps? Do you have special ring tones set up in your acct settings?


No, none.
#27819 by Aveamantium
Tue Oct 20, 2009 1:28 pm
Did you disconnect the Telco wires from the street? The voltage, even if not in service, from the Telco could be causing this issue.
#27820 by ajw522
Tue Oct 20, 2009 1:29 pm
Aveamantium wrote:Did you disconnect the Telco wires from the street? The voltage, even if not in service, from the Telco could be causing this issue.


I live in an apartment, so I don't know where the wires are.
#27822 by Aveamantium
Tue Oct 20, 2009 1:31 pm
ajw522 wrote:
Aveamantium wrote:Did you disconnect the Telco wires from the street? The voltage, even if not in service, from the Telco could be causing this issue.


I live in an apartment, so I don't know where the wires are.

Just to test, connect a phone directly to the hub (no apartment wiring). If it rings then we know what the issue is. However, I don't have a solution for you unless you can find a way to disconnect the "street" wiring from your unit.
#27823 by ajw522
Tue Oct 20, 2009 1:32 pm
Aveamantium wrote:
ajw522 wrote:
Aveamantium wrote:Did you disconnect the Telco wires from the street? The voltage, even if not in service, from the Telco could be causing this issue.


I live in an apartment, so I don't know where the wires are.

Just to test, connect a phone directly to the hub (no apartment wiring). If it rings then we know what the issue is. However, I don't have a solution for you unless you can find a way to disconnect the "street" wiring from your unit.


Yes when I connect it directly to the hub everything works fine. Also, when I have the phone connected to the scout, it works. But my scout is not working right now, and I have a replacement on the way. But I need to be able to use the phone.

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