Update 12/29/08
Called support this morning – got through the vm twice and 3rd time after 15 min on hold finally got a support person. Thankfully I had a headset so it didn’t bother me waiting on phone while I was doing something else.
Anyway, the issue with me not being able to dial out 1+(734)-854-xxxx specific number seems to be something Ooma support is aware of but from the sounding of it, it seems to be case by case basis. The guy I talked to was very understanding to what I was telling me and when I asked him why the call goes through when I dial it using my secondary line I created that’s in the different area code – this case (419) xxx – xxxx number I requested, he responded that (734) and (419) area codes use different providers/carriers so obviously (734) provider is having issues.
He had asked if I had more numbers I could not get through – that was nice he enquired more about the problem.
Anyways, he took the problem number and was going to report it to engineers to get this resolved. Told me that they will email me when the issue is resolved. We will see how long that will take.
If you’re having similar type of issue please contact support or email them and hopefully you will be able to access your numbers as I am hoping soon.
