Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
#27230 by 6172758100
Sun Oct 18, 2009 11:26 am
All my calls are going directly to VM without a single ring. I have it set to 3 rings. I have reset hub, modem, router etc. Anyone know how to resolve this problem.
#27231 by WayneDsr
Sun Oct 18, 2009 11:27 am
Make sure your "envelope" light is not lit. If it is, you are in privacy mode and need to hold it down for 5 seconds to turn it off.
Wayne
#27238 by WayneDsr
Sun Oct 18, 2009 11:33 am
Sounds like ooma is not connecting to the internet. You might want to turn it off, wait 5 minutes and turn it back on.
Since you're in the forum I can only assume you have internet.

Wayne
#27263 by WayneDsr
Sun Oct 18, 2009 12:01 pm
No, the ooma hub should be solid blue.
Maybe you should reboot your entire system, modem, ooma, and router.

Any keys lite up at all?

Wayne
#27265 by WayneDsr
Sun Oct 18, 2009 12:03 pm
Try rebooting the ooma hub to default.

Remove power from the hub.
Hold down the ooma tab (the one that's blinking red)
While holding down the ooma tab, plug the power back in.
Continue holding the tab down for 30 seconds while ooma does a light show.
After 30 seconds release tab. This resets the ooma hub to default.

Give it a try.

Wayne
#27271 by 6172758100
Sun Oct 18, 2009 12:13 pm
I have tried everything.... Reboot, Reset, Held Tab, Light show. Rebooted modem and router as well. The tab flickers blue for a tenth of a second but then goes back to Red and then the Light Show.
#27273 by WayneDsr
Sun Oct 18, 2009 12:15 pm
When it's done, what key lights are lit? any?

How are you setup?
Modem-->ooma hub-->router?
OR
Moden-->router-->ooma hub?

Wayne

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