Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
#23881 by johnnytheg
Sat Oct 03, 2009 7:58 pm
Hi all,
I am a new customer. I bought the Ooma Hub and set it up as per instructions. I chose to port my old number and so it gave me a temporary phone number, after I set up the phone, the message light is on even though i deleted the message set up greeting that was there. My other problem is that i am unable to receive call. Can anyone help?
#23883 by dtalwar
Sat Oct 03, 2009 8:04 pm
Just so we understand, how is the Hub connected? Is it Cable Modem/DSL -> Hub -> Router -> Computer(s) or is it Cable Modem/DSL -> Router -> Hub & Computer(s)? Also, could you confirm that Phone port of the Hub is connected to a phone and the Wall port is not connected to anything?
#23885 by johnnytheg
Sat Oct 03, 2009 8:08 pm
Yes, I am able to make outbound calls, but i get a few stutter tones before the ooma chimes.
The connection is modem to Hub to wireless router to computer.
#23887 by Groundhound
Sat Oct 03, 2009 8:12 pm
Pick up your phone connected to ooma and press the play button on the hub. What does it say on your phone's handset?

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