Deleting logs and voice mail messages

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gtdurham
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Joined: Thu Sep 17, 2009 1:54 pm

Deleting logs and voice mail messages

Post by gtdurham » Fri Oct 02, 2009 8:11 pm

Is it possible to delete the call logs? If so, how?
How do I delete messages in the trash folder in voice mail?

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ggilman
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Re: Deleting logs and voice mail messages

Post by ggilman » Fri Oct 02, 2009 8:18 pm

You cannot delete logs. Items automatically expire from the log after a set time (90 days or so?)

I believe someone mentioned earlier today that items can't be emptied from the trash right now & it's a bug with the new web site. Should be fixed shortly.

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Dennis P
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Re: Deleting logs and voice mail messages

Post by Dennis P » Fri Oct 02, 2009 10:59 pm

ggilman wrote:I believe someone mentioned earlier today that items can't be emptied from the trash right now & it's a bug with the new web site. Should be fixed shortly.
This is working now although you have to refresh the folder after emptying trash to see that it is gone.

gtdurham
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Re: Deleting logs and voice mail messages

Post by gtdurham » Sun Oct 04, 2009 6:42 am

I still don't even have the option to delete messages from the trash folder. Is there some other way to delete these messages?

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Dennis P
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Re: Deleting logs and voice mail messages

Post by Dennis P » Mon Oct 05, 2009 10:20 am

gtdurham wrote:I still don't even have the option to delete messages from the trash folder. Is there some other way to delete these messages?
Can you tell me what OS and browser versions you are using?

gtdurham
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Re: Deleting logs and voice mail messages

Post by gtdurham » Mon Oct 05, 2009 11:05 am

I'm using Windows XP and have tried IE7, Firefox 3.53 and Seamonkey 1.18 and none of them seem to be able to delete.

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Dennis P
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Re: Deleting logs and voice mail messages

Post by Dennis P » Mon Oct 05, 2009 11:19 am

Please see this post: http://www.ooma.com/forums/viewtopic.ph ... 230#p24207

Does it work for you?

gtdurham
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Re: Deleting logs and voice mail messages

Post by gtdurham » Mon Oct 05, 2009 2:45 pm

No, I don't see the blue triangle by the trash folder. If I don't find the empty the trash, will they eventually get emptied?

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