Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
#16582 by rrgone
Thu Aug 20, 2009 8:57 am
Thanks folks. Great forum.

I did get a ticket number from TS yesterday, so hopefully they are aware and working to resolve the issue. I suppose it's not the same urgency as it would be if they lost an area code in LA or NY though. Still this troubles me...
#16735 by rrgone
Fri Aug 21, 2009 9:45 am
Still no joy trying to call area code 252. This is really starting to piss me off. I send an email to TS yesterday asking when they anticipated a solution. Got a reply that they are working on it and will email me when it is fixed. It's now day 3 with that area code down. Has Ooma had problems like this before? I read the thread about toll-free numbers being down, but that apparently lasted only a few hours. I am really trying to decide if Ooma was a mistake for us and cancel our number port. Any thoughts?

Thanks.
#16738 by redial#
Fri Aug 21, 2009 10:15 am
Try to email or pm dennis or bobby, they will take matter into their own hand. and you will get a definite result.
#16749 by Bobby B
Fri Aug 21, 2009 12:12 pm
We're taking a look at this one -- we'll let you know once we know what the problem with the call routing is and when the fix will be place.
#16998 by rrgone
Sun Aug 23, 2009 11:58 am
Bobby B wrote:We're taking a look at this one -- we'll let you know once we know what the problem with the call routing is and when the fix will be place.


Edit 8/28:
OK this was resolved a couple of days ago on 8/26. So far no problems with 252 any more. Thanks to all who posted here to help.

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