I can't call a toll-free number

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bluechalk
Posts: 87
Joined: Tue Aug 11, 2009 3:46 pm

I can't call a toll-free number

Post by bluechalk » Tue Aug 18, 2009 7:45 am

When I try calling the Walgreens toll-free number, 1-866-264-2910 from ooma, I either get busy or a dead line. The number works fine from my landline phone. I called customer support and they said that ooma does not support calls to toll-free numbers, but they are "working on it."

I don't see how I can use ooma as my only phone line if I can't call these numbers. I'll be returning my ooma before the 30-day trial is up if this can't be resolved.

inspectorgene
Posts: 25
Joined: Thu Aug 06, 2009 12:23 pm

Re: I can't call a toll-free number

Post by inspectorgene » Tue Aug 18, 2009 7:51 am

I didn't realize that myself until I tried it out.

I guess they figure that you don't need to dial a toll free number with free long distance already built in.

Interesting...

maybe others will chime in.

dtalwar
Posts: 409
Joined: Thu Jul 16, 2009 8:27 pm
Location: Gold River, CA

Re: I can't call a toll-free number

Post by dtalwar » Tue Aug 18, 2009 7:53 am

Now that's weird ... I have been using toll free numbers (I have my call logs to prove it) until I saw this post and tried again and sure enough they don't seem to work now. This must be a temporary outage.

WayneDsr
Posts: 3790
Joined: Wed Feb 04, 2009 6:28 pm
Location: Northern Indiana

Re: I can't call a toll-free number

Post by WayneDsr » Tue Aug 18, 2009 7:55 am

Yeah, same here. I call unemployment every week and today it doesn't work. As the number connects, if you'll notice, the hub line lights disconnect before the call connects.

Wayne

atici
Posts: 176
Joined: Fri Oct 03, 2008 8:22 am

Re: I can't call a toll-free number

Post by atici » Tue Aug 18, 2009 8:03 am

I am sure it will get fixed fairly soon. I don't want to recount the number of times I had problems with AT&T. Anyway, if you don't like ooma, don't use it. For me it works great :)

inspectorgene
Posts: 25
Joined: Thu Aug 06, 2009 12:23 pm

Re: I can't call a toll-free number

Post by inspectorgene » Tue Aug 18, 2009 8:04 am

Not trying to be flippant, but I guess that is another good reason to keep a plain/simple POTS as a backup...

Glad I did.

WayneDsr
Posts: 3790
Joined: Wed Feb 04, 2009 6:28 pm
Location: Northern Indiana

Re: I can't call a toll-free number

Post by WayneDsr » Tue Aug 18, 2009 8:07 am

The number I call every week 888 does not work however
Ooma customer support 888 does!
hmmm....

Yes ooma saves me enough money not to be a big deal. I'm sure this is just a glitch. I'll just have to find a local number, although, in this case I don't think there is one.

Wayne

MakoCSH
Posts: 81
Joined: Tue May 19, 2009 2:37 pm
Location: Duluth, GA
Contact:

Re: I can't call a toll-free number

Post by MakoCSH » Tue Aug 18, 2009 8:18 am

I just called a 1-800 number for Citibank Sunday and it worked fine.

Strange

WayneDsr
Posts: 3790
Joined: Wed Feb 04, 2009 6:28 pm
Location: Northern Indiana

Re: I can't call a toll-free number

Post by WayneDsr » Tue Aug 18, 2009 8:20 am

Try today. The last time I used my 888 number was yesterday and it worked. Today nada.

Wayne

User avatar
Aveamantium
Posts: 1352
Joined: Sat Jun 20, 2009 2:28 pm
Location: Loveland, Colorado

Re: I can't call a toll-free number

Post by Aveamantium » Tue Aug 18, 2009 8:27 am

Same here... And you're right Wayne, the scout lights go out as soon as the busy signal starts.
Go AVS!

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