Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
#16345 by bluechalk
Tue Aug 18, 2009 7:45 am
When I try calling the Walgreens toll-free number, 1-866-264-2910 from ooma, I either get busy or a dead line. The number works fine from my landline phone. I called customer support and they said that ooma does not support calls to toll-free numbers, but they are "working on it."

I don't see how I can use ooma as my only phone line if I can't call these numbers. I'll be returning my ooma before the 30-day trial is up if this can't be resolved.
#16347 by inspectorgene
Tue Aug 18, 2009 7:51 am
I didn't realize that myself until I tried it out.

I guess they figure that you don't need to dial a toll free number with free long distance already built in.


maybe others will chime in.
#16349 by dtalwar
Tue Aug 18, 2009 7:53 am
Now that's weird ... I have been using toll free numbers (I have my call logs to prove it) until I saw this post and tried again and sure enough they don't seem to work now. This must be a temporary outage.
#16350 by WayneDsr
Tue Aug 18, 2009 7:55 am
Yeah, same here. I call unemployment every week and today it doesn't work. As the number connects, if you'll notice, the hub line lights disconnect before the call connects.

#16353 by atici
Tue Aug 18, 2009 8:03 am
I am sure it will get fixed fairly soon. I don't want to recount the number of times I had problems with AT&T. Anyway, if you don't like ooma, don't use it. For me it works great :)
#16355 by WayneDsr
Tue Aug 18, 2009 8:07 am
The number I call every week 888 does not work however
Ooma customer support 888 does!

Yes ooma saves me enough money not to be a big deal. I'm sure this is just a glitch. I'll just have to find a local number, although, in this case I don't think there is one.


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