Calls from our Drs and Hospital going right to voicemail.

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jdenty
Posts: 1
Joined: Tue Sep 10, 2019 9:47 am

Calls from our Drs and Hospital going right to voicemail.

Post by jdenty » Tue Sep 10, 2019 10:13 am

It appears all calls from Froedtert Hospital system are being sent directly to voicemail. I believe their system flags most outgoing calls with a 414-805-0000 caller ID. When a call to Froedtert requires them to call back it goes right to voicemail. I also believe they flag their bill collection calls with the same 414-805-0000 caller ID, which might be why the number gets flagged as spam.

TonyW
Posts: 247
Joined: Tue Jun 24, 2014 6:24 am

Re: Calls from our Drs and Hospital going right to voicemail.

Post by TonyW » Tue Sep 10, 2019 10:27 am

This would indicate that:

a) you are a Premier customer

b) you have at least one level of call blocking enabled

c) it is configured to send blocked calls to VM

Simplest solution:

Add this, or any, number to your contact list... functional equivalent of a 'whitelist'.

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