caller id on one phone only

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westside
Posts: 1
Joined: Tue Aug 27, 2019 7:11 am

caller id on one phone only

Post by westside » Tue Aug 27, 2019 7:17 am

Since starting Ooma service this summer, we have the system connected to two cordless phones. (Two completely different brands and models of phones) One phone shows the caller ID number on almost every call, the other rarely shows the information. The second phone usually shows "No Data". Before Ooma, that second phone worked great with caller ID, so I don't think it's an issue with that phone. Does Ooma caller ID work better with some phones than others?

Also, it seems that I can scroll thru the second phone's call log, and the call information shows up on the phone's screen then. But it doesn't show information as the call is ringing.

murphy
Posts: 7231
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: caller id on one phone only

Post by murphy » Tue Aug 27, 2019 7:37 am

Are you waiting until after the second ring to answer the phone? Caller ID is transmitted between the first and second ring.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

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