Premier Service acting up

Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
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Borisswort
Posts: 3
Joined: Sun Aug 18, 2019 8:13 am

Premier Service acting up

Post by Borisswort » Sun Aug 18, 2019 8:23 am

I have had the Premier service for years, but lately it hasn’t been working very well. Yesterday I got an email for a voicemail but the Ooma never lit up showing I had an email. That wasn’t the first time either. Also, when someone calls my Ooma number it is supposed to ring my cell phone too. This still works, but sometimes my Ooma phone will ring 4 or 5 times before my cell number will ring. My Ooma is really old. Is it time to get a new one?

murphy
Posts: 7231
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Premier Service acting up

Post by murphy » Sun Aug 18, 2019 8:54 am

How old? Telo 1 or HUB?

I have a Telo 1 and a Telo 2. They both work fine.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

Borisswort
Posts: 3
Joined: Sun Aug 18, 2019 8:13 am

Re: Premier Service acting up

Post by Borisswort » Sun Aug 18, 2019 9:16 am

How do I tell what model I have? I did see my warranty expired in 2012.

murphy
Posts: 7231
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Premier Service acting up

Post by murphy » Sun Aug 18, 2019 9:33 am

HUB - White with 8 big square buttons that can be illuminated.
Telo 1 Black with 11 blue LED buttons and a blue Ooma symbol in the center.
Telo 2 Black with 6 buttons that are not illuminated, except for the Play button when active, and a blue Ooma symbol in the center.

If it's a HUB you should upgrade. They stopped adding features to it years ago.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

Borisswort
Posts: 3
Joined: Sun Aug 18, 2019 8:13 am

Re: Premier Service acting up

Post by Borisswort » Sun Aug 18, 2019 10:44 am

I have a Telo 1 then. Does it update automatically?

oomamaniacal
Posts: 1462
Joined: Wed Jun 04, 2014 12:58 am

Re: Premier Service acting up

Post by oomamaniacal » Sun Aug 18, 2019 11:44 am

It has been almost two years since the Telo One has had an update. Updates are automatic. I have the Telo One.
Premier Subscriber
Telo One with Four Linx Devices
Google Voice Extensions

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