Notification when Telo is offline

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ttravlos
Posts: 4
Joined: Mon Feb 09, 2015 1:55 pm

Notification when Telo is offline

Post by ttravlos » Mon Jul 22, 2019 9:24 am

I see that this has been discussed before, but don't see that Ooma has addressed the issue.

I'd like to get an alert when our Telo goes offline, which seems to be happening more often lately. The only way I find out that a reboot is necessary is when calls are forwarded to my mobile.

Anybody have a solution for this?

Anybody have a sense for how often their telo goes offline unnoticed?

Tom
Ooma Moderator
Posts: 4351
Joined: Sat Sep 05, 2009 8:07 am

Re: Notification when Telo is offline

Post by Tom » Mon Jul 22, 2019 2:15 pm

sign up for smart security

ttravlos
Posts: 4
Joined: Mon Feb 09, 2015 1:55 pm

Re: Notification when Telo is offline

Post by ttravlos » Tue Jul 23, 2019 5:23 pm

Care to elaborate? I don't see anything in the description of "smart security" that indicates an alert if the telo is offline.

Anyway, I already have a security system.

Seems like a pretty reasonable thing to ask - I'm pretty sure the ooma infrastructure keeps track of when telos aren't reachable, how else would it know to forward...

ttravlos
Posts: 4
Joined: Mon Feb 09, 2015 1:55 pm

Re: Notification when Telo is offline

Post by ttravlos » Mon Aug 05, 2019 10:30 am

No elaboration? Not very helpful then.

Cheers

energyx
Posts: 8
Joined: Fri Aug 02, 2019 10:36 am

Re: Notification when Telo is offline

Post by energyx » Wed Aug 07, 2019 7:25 am

Not sure why there are so many short answers on these forums. If you download the Ooma Home Security app and log in with your account info, it will notify you if the Telo loses connection. You don't need any sensors or to pay for any service as this is just a normal feature of the app. https://my.ooma.com/products/hm_mobile_app

ttravlos
Posts: 4
Joined: Mon Feb 09, 2015 1:55 pm

Re: Notification when Telo is offline

Post by ttravlos » Sat Aug 10, 2019 4:26 pm

Nice! Finally a post that actually helps!

Appreciate it!

CTinHI
Posts: 4
Joined: Sat Feb 08, 2014 12:51 am

Re: Notification when Telo is offline

Post by CTinHI » Mon Aug 26, 2019 12:37 am

energyx or anyone: Can you clarify even more on how to get notification if Telo ofline?
I have Omma Basic and due to earlier post I installed the Home Security app on iphone and
entered my email, cell number etc if not already shown.
I set the "Telo loses connection with Home Security" notification.
I have no sensors and just trying to get notification if Telo not online.

With app still signed in, I pulled power on Telo but never received any kind of notification
that Telo offline.

Thank you in advance for any help.

murphy
Posts: 7240
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Notification when Telo is offline

Post by murphy » Mon Aug 26, 2019 2:35 am

It takes up to half an hour for the server to determine that the Telo disappeared if there is no ongoing activity.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

CTinHI
Posts: 4
Joined: Sat Feb 08, 2014 12:51 am

Re: Notification when Telo is offline

Post by CTinHI » Thu Aug 29, 2019 11:24 am

Thanks Murphy.
When I did my initial test on August 26th of getting notification when Telo going offline
I did not wait long enough and I gave up and restored power to Telo.
Today I waited and in my single test it took 12 minutes to get notification that offline.
I then plugged Telo in and when came back online I got notification that reconnected.

I am happy as it serves my purpose but that long delay is an issue for some and mentioned by
in Home Security posts in Ooma forum.

thomasm
Posts: 432
Joined: Mon Jun 23, 2014 1:26 pm

Re: Notification when Telo is offline

Post by thomasm » Fri Aug 30, 2019 11:58 am

Now that you have the home security app installed you may consider buying a sensor. If my memory serves me correctly you get to install one sensor for free.

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