Glows blue then 30 seconds later blinking red

Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
JFB2019
Posts: 6
Joined: Mon Jul 15, 2019 7:01 pm

Glows blue then 30 seconds later blinking red

Post by JFB2019 » Mon Jul 15, 2019 7:07 pm

Hi.

I've had Ooma for about 3 years. Recently I've had trouble with it dropping and eventually reconnecting. I replaced my unit and assumed it was bad.
Installed the new one.. same issue... on with Ooma support and they send me yet another unit. Same issue...

Bought the wifi module in hopes that type of connection would work better. Guess what, does the same thing. Steady blue, can make and receive calls. Less than a minute later blinking red. This happens non-stop.

So what is the issue?

Thanks
Jim

murphy
Posts: 7207
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Glows blue then 30 seconds later blinking red

Post by murphy » Tue Jul 16, 2019 2:42 am

Test your internet service.

http://www.whichvoip.com/voip-test.htm
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

JFB2019
Posts: 6
Joined: Mon Jul 15, 2019 7:01 pm

Re: Glows blue then 30 seconds later blinking red

Post by JFB2019 » Tue Jul 16, 2019 7:20 am

No issue with any other system on my network... Ring, Smartthings, ecobee... netflix and computers. Never any issue.
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murphy
Posts: 7207
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Glows blue then 30 seconds later blinking red

Post by murphy » Tue Jul 16, 2019 7:39 am

I don't know where that came from. The results should look like this:
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You have to download and install an app to run the full test.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

JFB2019
Posts: 6
Joined: Mon Jul 15, 2019 7:01 pm

Re: Glows blue then 30 seconds later blinking red

Post by JFB2019 » Tue Jul 16, 2019 1:39 pm

Well I'm not going to try and troubleshoot the troublshooting tool...

I did make some progress. I took out my old Asus router and hooked it up. The ooma device connects fine. So something has changed on my newer Asus AC68U router. To my knowledge, the only thing that has changed is the firmware.

I attempted to downgrade the firmware but Ooma still cycles as before.

So at the moment, I have my Asus N12D1 router hooked to my cable modem, the ooma hooked to that and my AC68U as my access point for 5gz wifi and connected to the N12D1 via ethernet.

Not sure what has happened and I will research it more. It is odd that I can't find anything on Google about specific issues with Ooma and Asus newer firmware.

Very annoying

andyross
Posts: 25
Joined: Mon Apr 16, 2018 6:35 am

Re: Glows blue then 30 seconds later blinking red

Post by andyross » Wed Jul 17, 2019 4:54 am

I have an RT-68U and no issues with my Ooma. It has firmware 3.0.0.4.384_45717. That is the latest listed on their web site downloads.

JFB2019
Posts: 6
Joined: Mon Jul 15, 2019 7:01 pm

Re: Glows blue then 30 seconds later blinking red

Post by JFB2019 » Wed Jul 17, 2019 6:33 am

What is your internet speed? I noticed my replaced router is only coming in at 100mbps but I normally get 200 mbps with the newer router.

I'm starting to think the ooma device doesnt like anything over 100mpbs... ?

Jim

TonyW
Posts: 238
Joined: Tue Jun 24, 2014 6:24 am

Re: Glows blue then 30 seconds later blinking red

Post by TonyW » Wed Jul 17, 2019 7:00 am

Spec for Asus N12D1 says:

"1 x RJ45 for 10/100 BaseT for WAN, 4 x RJ45 for 10/100 BaseT for LAN"

If you clock a full 100Mbps, count yourself fortunate.

JFB2019
Posts: 6
Joined: Mon Jul 15, 2019 7:01 pm

Re: Glows blue then 30 seconds later blinking red

Post by JFB2019 » Wed Jul 17, 2019 7:01 am

I will do a factory reset on the AC68 and see if that fixes anything... I didnt change any settings so I'm not sure what has happened but worth a shot...

Thanks

TonyW
Posts: 238
Joined: Tue Jun 24, 2014 6:24 am

Re: Glows blue then 30 seconds later blinking red

Post by TonyW » Wed Jul 17, 2019 7:10 am

The following debug advice is listed on murphy's recommended test page, had you made it that far...

"SIP ALG - SIP Application Layer gateway is a feature in most routers and is supposed to help SIP based calls when going through your home or business router. Unfortunately it causes more harm than good. Make sure the VoIP test indicates N for NO. If it is Y for YES, try and disable it in your router as per our article on disabling SIP ALG."

https://www.whichvoip.com/articles/disable-sip-alg.htm

It's worth looking to see if your router has this setting, as another user on THIS forum recently reported it having caused him problems.

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