Voicemail eating messages

Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
ZeroPoint
Posts: 5
Joined: Wed Jul 15, 2009 7:42 pm

Voicemail eating messages

Post by ZeroPoint » Tue Aug 04, 2009 5:46 pm

On 2 separate occasions, I've listened to people leave messages while I was call screening... But when they finished leaving their message and hung up, my Ooma system indicated that there was no message (even though I heard them leave one.) No blinking light, nothing in the online inbox. Also, I received no email notification that a message was left. If I hadn't been here & heard them call, I would've never known they did. Makes me wonder how many calls I've missed this way... Anyone else experienced this? Is there some solution?

ZeroPoint
Posts: 5
Joined: Wed Jul 15, 2009 7:42 pm

Re: Voicemail eating messages

Post by ZeroPoint » Thu Aug 06, 2009 5:41 pm

No reply here, and tech support suggest I reboot the Ooma. *sigh*

From what I've gathered on this board, that's about as helpful as they get on support. I'm guessing this is not a common problem.

just4fn
Posts: 679
Joined: Fri Mar 06, 2009 9:46 pm
Location: The State of Washington

Re: Voicemail eating messages

Post by just4fn » Thu Aug 06, 2009 6:20 pm

Is the message left on the lounge? The ooma hub or scout doesn't save the message as far as I know. Have you rebooted the hub yet? I would also unplug the scout also and reboot.
Ooma Telo, Hub.
1958 was a very good year!
No cell phone , no land line- just Ooma
all my eggs in one Ooma basket
I lied- my wife has a cell, but not me!! I like my privacy and not being attached to a phone.

ZeroPoint
Posts: 5
Joined: Wed Jul 15, 2009 7:42 pm

Re: Voicemail eating messages

Post by ZeroPoint » Thu Aug 06, 2009 7:35 pm

Nope. Message is not left in the lounge. There is no evidence the message was ever left anywhere. And definitely did try rebooting.

just4fn
Posts: 679
Joined: Fri Mar 06, 2009 9:46 pm
Location: The State of Washington

Re: Voicemail eating messages

Post by just4fn » Thu Aug 06, 2009 7:58 pm

If the message is not left in the lounge then I would think it isn't a hardware issure but a issue with ooma home base. I think you could roboot until the cows come home and it wouldn't help. It may be a routing problem back to ooma. This is all a guess.
Ooma Telo, Hub.
1958 was a very good year!
No cell phone , no land line- just Ooma
all my eggs in one Ooma basket
I lied- my wife has a cell, but not me!! I like my privacy and not being attached to a phone.

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ggilman
Posts: 448
Joined: Sun May 10, 2009 5:18 pm
Location: Panama City, FL

Re: Voicemail eating messages

Post by ggilman » Thu Aug 06, 2009 8:19 pm

The message itself is gone, but what about the call logs? Did the lounge even show the call log for these calls?

ZeroPoint
Posts: 5
Joined: Wed Jul 15, 2009 7:42 pm

Re: Voicemail eating messages

Post by ZeroPoint » Thu Aug 06, 2009 8:29 pm

The call logs do show them as missed calls.

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ggilman
Posts: 448
Joined: Sun May 10, 2009 5:18 pm
Location: Panama City, FL

Re: Voicemail eating messages

Post by ggilman » Thu Aug 06, 2009 8:53 pm

Apparently they were very "missed".

To the best of my knowledge, I have not had this happen and I do have call screening turned on as well. Not much of a feature if it doesn't save the messages though.

I have to agree with Just4fun though. It would seem like an issue with home-base and not your equipment. Your equipment doesn't do anything with regards to voice mail other than report back status. The rest is handled by ooma's servers.

WayneDsr
Posts: 3790
Joined: Wed Feb 04, 2009 6:28 pm
Location: Northern Indiana

Re: Voicemail eating messages

Post by WayneDsr » Fri Aug 07, 2009 10:16 am

Just a though. Do you have one ooma number or a second number assigned to the Scout?

Wayne

ZeroPoint
Posts: 5
Joined: Wed Jul 15, 2009 7:42 pm

Re: Voicemail eating messages

Post by ZeroPoint » Fri Aug 07, 2009 11:38 am

Nope, I didn't configure the scout to a different number.

Very odd. Perhaps I should experiment and have a few friends call me several times while I screen. See how many voicemails get dropped so I can get an idea of how bad this problem really is.

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