Received incoming calls OK but can't make outgoing calls

Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
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khicon73
Posts: 9
Joined: Thu Oct 18, 2012 10:20 am

Received incoming calls OK but can't make outgoing calls

Post by khicon73 » Tue Sep 05, 2017 6:14 am

It's been a coupe weeks already. I can receive incoming calls without any problem. However, I can't make any outgoing calls. It's not ringing, just beep. Please helps

khicon73
Posts: 9
Joined: Thu Oct 18, 2012 10:20 am

Re: Received incoming calls OK but can't make outgoing calls

Post by khicon73 » Tue Sep 05, 2017 6:17 am

By the way, if I tried to call using *98 1 (area code) xxx - xxxx then it works.

murphy
Posts: 7251
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Received incoming calls OK but can't make outgoing calls

Post by murphy » Tue Sep 05, 2017 7:33 am

Do you have 10 digit dialing enabled? If not you must dial 7 or 11 digits for all calls.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

khicon73
Posts: 9
Joined: Thu Oct 18, 2012 10:20 am

Re: Received incoming calls OK but can't make outgoing calls

Post by khicon73 » Tue Sep 05, 2017 7:54 am

Before I enabled 10 digits I could make outgoing calls, using 10 digits without any problem. In the past few weeks, I couldn't make outgoing calls anymore, then I enabled the 10 digits on my setting, still not working.
I tested with dialing either 10 digits or 11 digits to make a phone call, none of them work. So i googled and found out to dial *98 then 11 digits, it worked.
So now every time if I need to make a phone call, I have to dial *98 1 (area code) XXX-XXXX.

Marlton House
Posts: 1
Joined: Tue Aug 28, 2018 1:45 am

Re: Received incoming calls OK but can't make outgoing calls

Post by Marlton House » Tue Aug 28, 2018 2:00 am

I've had the basic Ooma for 7+ years now and this is the first time I noticed it had happen. I just wanted to give my 5 cents. I use my phones for radio contests so it's not unusual to always get busy signals. But since I had to check voicemail on another phone, the busy signal didn't make sense. I tried disconnecting my phone handset; still busy busy so that didn't work. Then I read this forum. I was going to shut off my router but read other people had no luck. So I just tried the next less drastic step...I UNPLUGGED THE OOMA (since there's no off or reboot switch). Waited 5 minutes and IT WORKED. I know I dodge the bullet on this one but it's nice to know the problem is not on my end but on their service end. So if anything, there's strength in numbers, even if it's number of people having the same problem.

MarkMB
Posts: 8
Joined: Sun Jan 13, 2019 10:15 pm

Re: Received incoming calls OK but can't make outgoing calls

Post by MarkMB » Sun Apr 21, 2019 7:28 pm

This is an ongoing Ooma problem. There are years of complaints.

DON'T BUY. RUN. RETURN THE SYSTEM!

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