How can I tell why a number was blocked?

Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
fullermarc
Posts: 2
Joined: Mon Mar 13, 2017 10:30 am

How can I tell why a number was blocked?

Post by fullermarc » Fri May 12, 2017 12:11 pm

Yesterday I had a job phone interview scheduled. Apparently the caller was calling from some type of voice conference center number (6465687788) and the call was blocked and sent to voice mail. How do I know what caused the block, Ooma's public list or nomorerobo? There are a number of services like this that legitimate callers use. Just wondering if there is a work around.

Also the thing that compounded the problem is that the email voicemail with the callers message was delayed by almost an hour before I saw it. Is that normal?

murphy
Posts: 7231
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: How can I tell why a number was blocked?

Post by murphy » Fri May 12, 2017 3:11 pm

Put the number in your Ooma contact list and it will not be blocked.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

Tom
Ooma Moderator
Posts: 4343
Joined: Sat Sep 05, 2009 8:07 am

Re: How can I tell why a number was blocked?

Post by Tom » Fri May 12, 2017 3:14 pm

It's a Zoom number. Deleted it from the nomorobo list.
A future version of MyOoma will show blocked calls in your call logs.

The notification delay will be resolved on Monday.

BBJR
Posts: 19
Joined: Mon Apr 03, 2017 5:33 am

Re: How can I tell why a number was blocked?

Post by BBJR » Thu Jun 01, 2017 6:01 am

Tom, can you tell us when this future version is due out?

Tom
Ooma Moderator
Posts: 4343
Joined: Sat Sep 05, 2009 8:07 am

Re: How can I tell why a number was blocked?

Post by Tom » Thu Jun 01, 2017 11:40 am

no ETA at this time

TheDean
Posts: 2
Joined: Sun Oct 14, 2018 11:16 am

Re: How can I tell why a number was blocked?

Post by TheDean » Sun Oct 14, 2018 11:42 am

I would also like to see blocked calls listed in the MyOoma call log.

It would be great if the log showed why Ooma blocked the call:
- Anonymous call
- Personal block list
- Known spammers
- Nomorobo
- Not in my contact list, etc.

It would also be great if the log showed how Ooma blocked the call:
- Sent to voicemail
- Number disconnected message
- Not accepting blocked caller ID message
- Ring continuously

It has been 18 months since Tom told us that "a future version of MyOoma will show blocked calls in your call logs". See this post ---> viewtopic.php?p=139321#p139321

Tom: When will we see this feature?

Thanks,
Dean
Last edited by TheDean on Fri Nov 16, 2018 4:09 pm, edited 2 times in total.

BigTree
Posts: 2
Joined: Sat Aug 24, 2013 12:03 pm

Re: How can I tell why a number was blocked?

Post by BigTree » Wed Oct 24, 2018 9:27 am

Any update on when Call Log will show (confirm) blocked calls are really blocked?

I agree with previous post that suggested showing details about call blocking in call log. I'd like to see that call blocking is working as I would like it to.

I seem to have some calls slipping through call blocking. For example, the call log shows I still receive calls with a caller ID of "Angola NY" even though I set up a name block for caller names starting with "Angola".

mrccie
Posts: 1
Joined: Mon Nov 26, 2018 6:48 pm

Re: How can I tell why a number was blocked?

Post by mrccie » Mon Nov 26, 2018 6:53 pm

+1

Here's my use-case: I have a relative in another country who has typically been able to call me, but they report that they're now just being sent to voicemail. I'm not sure which block filter is sending them there and because there's no logging I don't see what information I might be able to whitelist to allow their calls.

PLUS... from a marketing perspective, call blocking is only a value-added feature if you can demonstrate to your customers how much it does for them. Knowing you save your customers from X spam calls a day helps incentivize them to stay on your platform.

jxmot0773
Posts: 20
Joined: Sat Mar 14, 2015 2:02 pm

Re: How can I tell why a number was blocked?

Post by jxmot0773 » Mon Dec 03, 2018 3:06 pm

Having similar issues here, and call blocking is totally useless unless you tell us what numbers were blocked! This is especially true when job hunting, or expecting important calls, and so forth.

vaughnch
Posts: 1
Joined: Fri Aug 23, 2019 9:50 am

Re: How can I tell why a number was blocked?

Post by vaughnch » Fri Aug 23, 2019 10:01 am

Logging blocked calls is supposed to be included in a future release (this was mentioned years ago) but still no ETA.
Has ooma changed their minds on including this feature?

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