sending fax receiving communication error

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sunrisepostal
Posts: 46
Joined: Tue Jan 13, 2009 1:06 pm

sending fax receiving communication error

Post by sunrisepostal » Thu Jul 16, 2009 6:58 am

is this is me or anyone else have this problem.

I never have problem sending fax since i have ooma about six months but last 3 days i can send any fax its give me error on every fax i send

i am using *99 then 10 digit fax number and it was working without any problem but not working now.

nothing change same fax machine same DSL i am using for last 5 years.

i test my voip and its give me green on all test.

i don't know its ooma change any setting on fax or what.

scoutconnor
Posts: 424
Joined: Fri Dec 05, 2008 12:57 pm
Location: Upstate NY

Re: sending fax receiving communication error

Post by scoutconnor » Thu Jul 16, 2009 11:54 am

sunrisepostal wrote:is this is me or anyone else have this problem.

I never have problem sending fax since i have ooma about six months but last 3 days i can send any fax its give me error on every fax i send

i am using *99 then 10 digit fax number and it was working without any problem but not working now.

nothing change same fax machine same DSL i am using for last 5 years.

i test my voip and its give me green on all test.

i don't know its ooma change any setting on fax or what.
Just be sure to decrease the bit rate of the fax and dial *99 before the phone number so the ooma device increases the QoS settings to ensure the fax goes smoothly.

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