Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
- Posts: 8
- Joined: Mon Sep 29, 2008 8:58 am
I am having difficulty with making outgoing calls. This doesn't always happen, but it is happening more often than I would like. I dial the phone for one number and it calls someone completely different. I look on the phone to make sure I have dialed correctly and the phone says I have, but I obviously have the wrong number; when I look online at the Ooma call log, it lists a different number, usually one or two numbers off. This happens when I call both in state and out of state. Can anyone help? It is very irritating and frustrating.
- Posts: 2711
- Joined: Sat May 23, 2009 9:28 am
- Location: Atlanta, GA
That's a strange problem. Try calling the number at this site: http://www.testcall.com/222-1111.htm
. It will echo back DTMF tones so you can hear if the correct number is being sent from your handset (see "DTMF echo" on the site).
- Posts: 885
- Joined: Tue Jan 27, 2009 7:53 pm
- Location: Staten Island, NY
Maybe some of the buttons on your phone are not working correctly...DTMF sends 2 tones per digit dialed, it's possible one or more of your buttons are defective. That is why the problem happens intermittently.
Try swapping phones and dialing the problematic numbers