All Circuits Busy ??

Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
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Leeway
Posts: 933
Joined: Tue Apr 28, 2009 6:50 pm
Location: North of Milwaukee WI

All Circuits Busy ??

Post by Leeway » Sat Jun 13, 2009 5:59 am

No one could call me yesterday for a few hours. Finally a friend called my cell phone to tell me that she would dial my number and get the message "All Circuits Are Busy At This Time, Please Try Later". I had to test it so I called my Ooma phone from my cell phone and heard it for myself.

Everyone trying to call here was getting that message but I could call out just fine. One friend that I called said she got the Ooma answering machine but no message.

How can all circuits be busy???

Oh,it was a particularly bad day for this because we were planning a club trip and those without email were trying to rsvp via phone.

Groundhound
Posts: 2711
Joined: Sat May 23, 2009 9:28 am
Location: Atlanta, GA

Re: All Circuits Busy ??

Post by Groundhound » Sat Jun 13, 2009 9:35 am

Likely a local issue, and one I didn't have, but I'd like to know the cause. Did you speak to the phone support people?

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Leeway
Posts: 933
Joined: Tue Apr 28, 2009 6:50 pm
Location: North of Milwaukee WI

Re: All Circuits Busy ??

Post by Leeway » Sat Jun 13, 2009 1:58 pm

I didn't speak to anyone about it. I wouldn't have a clue who to to ask what happened other than coming here? I do not have a land line of any flavor and to me, that message belongs to a land line not a VOIP phone.

Yep, I'd like to have an answer also

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southsound
Posts: 3519
Joined: Fri Feb 06, 2009 11:31 am
Location: Harstine Island, WA

Re: All Circuits Busy ??

Post by southsound » Sat Jun 13, 2009 2:47 pm

Bummer about this happening when you really needed the phone to work for the club trip!

ooma uses partners to service calls to various areas around the company. What Groundhound was referring to was to ask ooma's customer support (888 711-6662) to look into it for you. If you know the times and numbers that people were trying to call they can check the phone logs and see if something was happening. And a suggestion - don't rely on email for support issues. A quick phone call seems to always work better.

Make sure to post back with the resolution. It may help someone in the future!
ooma customer since February 2009
VoIP hardware: 2 Telo w/3 handsets & Linx / ooma core
Total Lines: 8 / Numbers: 11 / Handsets: 20
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kleinmak
Posts: 3
Joined: Sun Jun 14, 2009 4:48 am

Re: All Circuits Busy ??

Post by kleinmak » Sun Jun 14, 2009 4:51 am

Leeway: I live in Indianapolis and had the same "All Circuits Busy" problem with incoming calls. Outgoing calls weren't affected. I contacted customer support yesterday and they told me there was, indeed, an outage although not one that affected a great many customers. I told them that I had checked the "status" page but no mention of the outage was present there. CSR told me that it should have been posted; perhaps it wasn't because the outage affected only a relatively small number of customers.

michael

niknak
Posts: 885
Joined: Tue Jan 27, 2009 7:53 pm
Location: Staten Island, NY

Re: All Circuits Busy ??

Post by niknak » Sun Jun 14, 2009 7:28 pm

Ooma's servers were not down, the telephone company that Ooma uses to route calls in that rate center must have had problems

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