Cannot Make Calls

Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
Tom
Ooma Moderator
Posts: 4352
Joined: Sat Sep 05, 2009 8:07 am

Re: Cannot Make Calls

Post by Tom » Tue Aug 05, 2014 11:37 am

rikerspharm wrote:Outgoing calls all have rapid busy signal to all numbers
Logs on that day show that the telo failed to receive routes that it uses to place the call. This is a networking issue having to do with packet fragmentation. Frequently this is a transient problem. Placing the telo in front of the router can help with this. If it continues to occur call support, mention the 'no routes', they'll check the logs and will know what to do next.

Tom
Ooma Moderator
Posts: 4352
Joined: Sat Sep 05, 2009 8:07 am

Re: Cannot Make Calls

Post by Tom » Tue Aug 05, 2014 11:56 am

trose531 wrote:Same issue - rapid busy signal when calling out. I continually have to re-boot the Telo (unplug/re-plug) and that fixes it temporarily. Very frustrating.
Checked logs on this one and this has a different root cause. Only recourse is to reboot. I've entered a bug for it (21647).

aa3815
Posts: 40
Joined: Thu Sep 22, 2011 3:01 pm
Location: Deep in the heart of Texas

Re: Cannot Make Calls

Post by aa3815 » Mon Sep 22, 2014 2:37 pm

I am having to reboot my ooma telo every 8 to 12 hours. Still getting a long delay then fast busy. What logs can I check to see what the problem is? About 1700 today I was trying to dial out and and then had a incoming call when it rebooted by itself.
Ooma Telo is at version 90411, advanced tcp/udp denied port 53 for basic and is advanced udp 123
Netgrear on Spectum <----Linksys EA3500
Linksys EA3500 <---- pc w/ethernet cable
Linksys EA3500 <===Ooma
Linksys EA3500 <----other things

garygid
Posts: 9
Joined: Mon Sep 22, 2014 9:15 am

Re: Cannot Make Calls

Post by garygid » Wed Sep 24, 2014 11:01 am

I am having similar problems, for about the last month ir two,
and also have version 90411. Why is it not newer, like others report?

Timmn
Posts: 1
Joined: Sun Nov 02, 2014 8:00 am

Re: Cannot Make Calls

Post by Timmn » Sun Nov 02, 2014 8:17 am

Sometimes, I can receive calls, but cannot make any, when I attempt to make a call, there is a delay, and then reorder (fast busy). The difference is that after a while it will clear up by itself.

MarkMB
Posts: 8
Joined: Sun Jan 13, 2019 10:15 pm

Re: Cannot Make Calls

Post by MarkMB » Sun Apr 21, 2019 7:20 pm

Same problem in 2018. What a piece of garbage.

I didn't get this to save money. I just wanted a reliable phone system and my phone company, Frontier, does not care about customers, and cares even less about copper lines. They just have the lines long enough until the switch over to 5G.

Ooma customer service is worthless, just like these forums, full of desperate customers. 80% of the times my calls don't go through. I either get a busy signal or a disconnection recording. The support person changed it to 10-digit dialing, which caused horrible static on the line. Then he said he couldn't help anymore.

Is everything a giant rip off. Ooma is.

MarkMB
Posts: 8
Joined: Sun Jan 13, 2019 10:15 pm

Re: Cannot Make Calls

Post by MarkMB » Sun Apr 21, 2019 7:29 pm

If rebooting every few hours works, you are lucky.

This is garbage.

DON"T BUY RETURN IMMEDIATELY!

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