I've spoken with ooma customer service over the phone, and they were unable to help. Basically what happens is when I plug in the telo it boots up just as it should, but once it gets to the point where the ooma logo flashes red that is where it stays, no matter how long I leave it on. I've tried bypassing my router as well and that hasn't solved the problem either.
There have been no changes with my ISP, or my router, and so I'm leaning towards something might have went wrong with an ooma firmware update, but that is just my guess, I really don't know.
I really enjoy ooma and it's been a struggle to be without it, I'm pretty close to just giving up and trying another VoIP service though if I can't get this straightened out.
Any ideas or suggestions?
First check and make sure your credit card information is up to date. Ooma will turn off your connection if the credit card information isn't up to date.
If that doesn't help try this:
Factory Reset Ooma Telo - Old Alternate Manual Procedure
1. Remove power from the Ooma Telo.
2. Repower the Ooma Telo.
3. Line 1 & Line 2 lights come on.
4. Line 1 & Line 2 lights go out and the Trash and Envelope lights come on for a very short period of time.
5. The Trash & Envelope lights go out and the bottom row (runway lights) starts scanning to the right. (sequence above may be slightly different with later firmware versions)
6. When the scanning stops, the Ooma symbol will began flashing Red.
7. Press the Trash button, then the bottom row Stop button (small square button).
8. Hold both the Trash and Stop buttons pressed until told to release.
9. The Ooma symbol will alternately blink Red and Blue.
10. The Ooma symbol will turn solid Red.
11. Release the Stop and Trash buttons.
12. Wait for a short period of time. The Ooma Telo will cycle back into a reboot.
13. After a successful Factory Reset, all Ooma Setup settings will be Factory.
If you are using an Ooma Wi-Fi dongle, you have to access Ooma Setup and rescan for the Wi-Fi network before a Wi-Fi connection can be made. The same is true for DSL, if you have to enter Connection type PPoE and a Name and Password for the Internet provider connection. You may want to reset MAC address to Use Built In, reset your Quality of Service Upstream/Downstream Internet Speed settings, and Bluetooth settings if you are using Ooma’s USB Bluetooth dongle. Ooma Telo handsets will have to be re-registered.
After connecting thousands of the those connectors to cables I can tell you they can be flakey especially with any mechanical stress on them.
Number ported: Sept 13, 2013 from a Virgin $10/mon. prepaid
My small town wasn't supported
ISP: Cable 15Mb/500kb
I called Support and they walked me through a reset of my phone, on one occasion. You can read here how to reset the Telo unit:
Even with this factory reboot, the Telo didn't seem to work again. Red blinking logo. I was about to give up with the support tech on the line after about 20 minutes and then, out of the blue, came the BLUE logo!
The last time, just unplugging the Telo unit and plugging it back in did NOT work. Dreaded Red blinking logo.
I unplugged the cable modem, unplugged the router and the Telo unit. After 15 minutes, I reconnected the cable modem. When it had cycled through its boot up process, I then restarted the Linksys cable router. (I connected the Telo to the router, not the other way around.) After the router did its boot cycle, I then restarted Ooma. Once again, it flashed RED for many minutes. But I just left it and it came back Blue after a long period of time. (Something like an HOUR!)
DON'T GIVE UP!
It appears that, for whatever reason, the older units may take a long time to sort out their connections. Be patient. Once it's back up and running, it will go for months and months without needing attention.
Because it only happens once every 6 months, I'm going to keep restarting the Ooma Telo by any means possible. If it truly does die, I'm satisfied I've saved thousands of dollars with Ooma and I'll go out and buy a new one! I paid $200 for mine and thought I got a great deal 3 1/2 years ago. They're $125 today on Amazon.
Here's something else to try to cure your Ooma Telo of 'Red Blink Syndrome'
Connect the 'Home' ethernet port on the back of the Telo to your computer's ethernet port. You may need to reboot the computer. Go to http://setup.ooma.com and check your settings.
You may find it helpful to connect the "Internet Port" on the back of the Telo unit to either your cable modem or your router with a second ethernet cable.
Check to see if, on the "home" page of setup.ooma.com, you are getting internet connectivity and all the rest. It provides a handy checklist.
Note: If you are having trouble getting to the setup page, try giving it this address:
If you have a problem shown on the home page, go to the 'Internet' tab. I just selected 'Automatic' and then went to the bottom of the page and click on 'Update' or 'Reset.' This will reboot the Telo, so give it a couple minutes to complete.
Oddly, I found that my Telo Unit had switched to the HD handsets and was making it impossible to connect by older Ooma handsets. By going to the 'DECT' tab, I was able to correct that and the older handsets easily 'registered' with the Telo unit again.
I hope this helps. I seriously thought my Telo unit was dying after almost 4 years of continuous use. It seems to be back on rock solid ground now.
May 2012 -- almost 3 years since I've switched from AT&T landline to Telo. This device has paid itself many times over.
I tried gearsscout's method, and url didn't work, but IP did.
(Show HTML code in Chrome but works in IE)
But I dont see any DECT tab
All it says is
Your OOMA Network is disconnected
Ooma Core: Connecting, please wait...(nothing happens for over an hour)
Phone Line: Disconnected
Setup: Your phone is configured for the ooma network
I have been a customer for nearly a decade, with the prepaid lifetime sub.;