Some Local numbers not working

Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
SylviaCaras
Posts: 8
Joined: Sun Aug 05, 2012 9:35 am
Location: Santa Cruz, CA

turning off and on corrected my problem

Post by SylviaCaras » Tue Jul 16, 2013 9:58 am

My area code is 831. Sunday I could not call out to local (831), nearby (408) or 800. I could reach 908. That was all I tested. Incoming was fine. After looking at this forum and seeing that the problems could be intermittent, before emailing support, I unplugged the Ooma Telo, plugged it back in and after it had rebooted, all worked. I did not turn off the modem, just the electricity. (I thought somewhere on MyOoma I could find the version number and date but I can't find it.)

Now I'm wondering if the getting stuck could have had to do with telemarketers calls. I get a lot of them - they go to voice mail. Could something not have properly disconnected, interfered with the software for outgoing calls? (I have only basic service - I loved having the black list option for the 60 day premier trial, but it's not worth $100 a year to me.)

Sylvia

Bell_Free
Posts: 9
Joined: Sun Jun 30, 2013 6:28 am

Re: Some Local numbers not working

Post by Bell_Free » Sat Jul 20, 2013 4:07 pm

I just had my number ported from Bell Canada and now I can't call Bell (a local number) to cancel my account. Funny. Will do it via Internet instead.

Oh, and I had a Bell representative call me today to get me back with them. Off to the blacklist that number went! I wonder what the "disconnected number" message sounds like.

MLXXXp
Posts: 115
Joined: Mon Feb 11, 2013 5:46 am
Location: Toronto, Canada

Re: Some Local numbers not working

Post by MLXXXp » Sun Jul 21, 2013 2:23 am

Bell_Free wrote:I just had my number ported from Bell Canada and now I can't call Bell (a local number) to cancel my account.
You should be able to reach them via their toll free 1-800-668-6878 number.

Bell_Free
Posts: 9
Joined: Sun Jun 30, 2013 6:28 am

Re: Some Local numbers not working

Post by Bell_Free » Tue Jul 23, 2013 2:49 pm

MLXXXp wrote:
Bell_Free wrote:You should be able to reach them via their toll free 1-800-668-6878 number.
Thanks, I did just that. Long wait and I was told I'd have to call them again later on to get a credit on my last bill. Looking forward to being truly Bell Free!

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