Are you doing the built in modem port MAC setup?
Your DND is not turned on?
Is Ooma connected to the internet hardwired?
Call logs is fed to Ooma central via the Ooma device so unless the Ooma device rings, you won't see anything register in the call logs (unless DND is turned on).
Are your other devices losing internet connection as well? Ping Plotter might be something you are looking for in monitoring your internet connection: viewtopic.php?t=7799#p54971
This has happened with friends. When I got the ring / dial tone, I called them. They have then told me about the message they left. In one instance, when I later listened to the message, it was 45 seconds long yet they answered their phone immediately, showing that the delay until my phone rang was at least 45 seconds.
I do not think this problem is related to Internet congestion. It happens fairly often with some regular callers and never with others.
We have been having the same thing happen to us. An Ooma Telo removal of power for a few seconds, then repower the Ooma Telo fixes the problem, at least for a while for us.Telo_BK wrote:We have heard from a few people that they tried to call us but the call went right to voicemail. Our niece just called my wife's cellphone. I asked why she didn't call our home (as usual) and she said that it went right to voicemail. I looked at the log and the call isn't there. In fact, according to the log there are no missed calls today. I've checked a few times over the past 10 minutes or so, and there is still no record of any missed calls today. Earlier I called a friend and he said hello and goodbye. When I called him right back, he said that he didn't hear anyone on my end. Please tell me that my Telo isn't going bad already. I have 27Mbps down and 11 up. We aren't having trouble with our Internet or Wi-Fi.
I have https://www.ooma.com/app/support/voicemail-forwarding set up to send an audio file to my E-mail https://my.ooma.com/voicemail . So even though the calls aren't logged into the Call Logs and their wan't a voicemail message, it still shows up as an audio file in my E-mail.
thunderbird, are you losing internet connection via wifi dongle or are you losing internet connection via ethernet?
Not using Wi-Fi Interent connection for the Standard Ooma Telo.
The problems that we are having are purely Ooma problems. I think they know what it is, but don't know how to fix it.
Having had no problems myself, it is kind of hard to imagine this happening....thunderbird wrote:The problems that we are having are purely Ooma problems. I think they know what it is, but don't know how to fix it.
If Telo is online and the call is reaching Ooma central (callers can leave an Ooma VM), why couldn't Ooma central ring the Telo? Even if carrier problem, hard to imagine that call is reaching Ooma central and Ooma VM working and Telo not ringing. Not logical to me.
Yes, that's what happens. It happened today. After posting here, I decided to try Ooma online chat. I provided them the time and calling number. They looked into it and said both of my lines were in use at the time of the call. That''s not possible; I was home alone at the time and not using the phone. And, it does not explain my phone ringing later. I have a trouble ticket number and intend to pursue it. I believe it will happen again since it has happened several times already.
I don't think resetting the Telo makes any difference. I had reset it already between the first time this happened and today.
This "feels" like a software problem. I've done a lot of real time programming and this has the feel of careless programming possibly in combination with a server that's heavily loaded.
Thanks for the replies.
That call would go to my automatic second line with premier service and it would be on line 2.
I'd disconnect the call I was on and line 2 would ring and there would be no one there. It drove me nuts until I figured out what was going on.
I have two numbers, but no private account setup. Needs investigating by Ooma before next firmware release.
Service: Premier 1/30/2012
BELL Canada Port: 1/30/12 - 2/13/12
TekSavvy via BELL FTTN: 25 Mbps/10 Mbps
Setup: Sagemcom 2864 > Cisco E2000 > Time Capsule v1 > Telo
Handsets: Panasonic KX-TG6655S DECT 6.0