Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
#111016 by keving
Mon Jun 17, 2013 3:49 am
I was on the telephone last night and my friend could not access the internet via wifi until I hung the ooma up. Have cable modem with separate wifi router.

Any thoughts?

thank you
#111018 by murphy
Mon Jun 17, 2013 5:30 am
Were you using a cordless phone that uses the 2.4 GHz band?
If so the cordless base should be at least 6 feet away from the wireless router.
WiFi is also on 2.4 GHz and they can easily interfere with each other.
#111019 by keving
Mon Jun 17, 2013 5:32 am
Yes I was using a cordless handset but I do not know what band and they were only a foot or two apart. Thank you.

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