Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
#110429 by martyoo
Fri May 31, 2013 6:43 am
I have never been able to call 800-743-9576. I get a message indicating it is temporarily unavailable. Every time I try I get through without any issues using my cell phone. Why is this number not operating via Ooma?

Thank you.
#110435 by lbmofo
Fri May 31, 2013 8:54 am
This number must be reachable only from immediate calling areas. Can not reach from WA for example. Do you have an Ooma number with area code/prefix far away from the Miami FL area?
#110445 by martyoo
Fri May 31, 2013 10:43 am
lbmofo wrote:This number must be reachable only from immediate calling areas. Can not reach from WA for example. Do you have an Ooma number with area code/prefix far away from the Miami FL area?


Both my home and cell phone have the same area code, 954 which is from the neighboring county. 15 years ago it was all the same area code. So, it is considered in the Miami area.
#110451 by martyoo
Fri May 31, 2013 11:47 am
martyoo wrote:
lbmofo wrote:This number must be reachable only from immediate calling areas. Can not reach from WA for example. Do you have an Ooma number with area code/prefix far away from the Miami FL area?


Both my home and cell phone have the same area code, 954 which is from the neighboring county. 15 years ago it was all the same area code. So, it is considered in the Miami area.


By the way, I never had this problem calling from my home phone before I switched to Ooma. It was the same number and area code it is today. Thank you.
#110488 by EX Bell
Sat Jun 01, 2013 8:48 am
Probably a carrier routing issue. You can try contacting customer service to see if it can eventually be resolved. Otherwise you may have to call on a local number instead, if available. I know that certain toll free numbers in Canada do not work and I have had to find others that do. There's usually a way around the issue.

Great thing with Ooma is that you can call anywhere in the US for free, so if a local number is available, there's no need to use an 800 number any longer.

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