Calls to 800-743-9576 Temporily Unavailable

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martyoo
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Joined: Fri May 31, 2013 6:39 am

Calls to 800-743-9576 Temporily Unavailable

Post by martyoo » Fri May 31, 2013 6:43 am

I have never been able to call 800-743-9576. I get a message indicating it is temporarily unavailable. Every time I try I get through without any issues using my cell phone. Why is this number not operating via Ooma?

Thank you.

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lbmofo
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Re: Calls to 800-743-9576 Temporily Unavailable

Post by lbmofo » Fri May 31, 2013 8:54 am

This number must be reachable only from immediate calling areas. Can not reach from WA for example. Do you have an Ooma number with area code/prefix far away from the Miami FL area?
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
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Tuan
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Re: Calls to 800-743-9576 Temporily Unavailable

Post by Tuan » Fri May 31, 2013 9:13 am

I can't get through with the Telo, Office, or my cell phone.

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lbmofo
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Re: Calls to 800-743-9576 Temporily Unavailable

Post by lbmofo » Fri May 31, 2013 9:16 am

Tuan wrote:I can't get through with the Telo, Office, or my cell phone.
Seems you have to be in Miami FL to reach it.
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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martyoo
Posts: 3
Joined: Fri May 31, 2013 6:39 am

Re: Calls to 800-743-9576 Temporily Unavailable

Post by martyoo » Fri May 31, 2013 10:43 am

lbmofo wrote:This number must be reachable only from immediate calling areas. Can not reach from WA for example. Do you have an Ooma number with area code/prefix far away from the Miami FL area?
Both my home and cell phone have the same area code, 954 which is from the neighboring county. 15 years ago it was all the same area code. So, it is considered in the Miami area.

martyoo
Posts: 3
Joined: Fri May 31, 2013 6:39 am

Re: Calls to 800-743-9576 Temporily Unavailable

Post by martyoo » Fri May 31, 2013 11:47 am

martyoo wrote:
lbmofo wrote:This number must be reachable only from immediate calling areas. Can not reach from WA for example. Do you have an Ooma number with area code/prefix far away from the Miami FL area?
Both my home and cell phone have the same area code, 954 which is from the neighboring county. 15 years ago it was all the same area code. So, it is considered in the Miami area.
By the way, I never had this problem calling from my home phone before I switched to Ooma. It was the same number and area code it is today. Thank you.

EX Bell
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Joined: Fri Jan 20, 2012 10:42 pm
Location: Toronto, Ontario

Re: Calls to 800-743-9576 Temporily Unavailable

Post by EX Bell » Sat Jun 01, 2013 8:48 am

Probably a carrier routing issue. You can try contacting customer service to see if it can eventually be resolved. Otherwise you may have to call on a local number instead, if available. I know that certain toll free numbers in Canada do not work and I have had to find others that do. There's usually a way around the issue.

Great thing with Ooma is that you can call anywhere in the US for free, so if a local number is available, there's no need to use an 800 number any longer.
Customer Since: 1/17/12
Service: Premier 1/30/2012
BELL Canada Port: 1/30/12 - 2/13/12
TekSavvy via BELL FTTN: 25 Mbps/10 Mbps
Setup: Sagemcom 2864 > Cisco E2000 > Time Capsule v1 > Telo
Handsets: Panasonic KX-TG6655S DECT 6.0

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