mikemac4344 wrote:Ooma could have let customers know on twitter, facebook, etc., when they knew.
Sure, if they knew. Room for improvement on communications? Always a yes.
mikemac4344 wrote:Lousy, lousy customer service that shouldn't have to be defended by saying they aren't as bad as another company.
Not "aren't as bad" but rather "better than most." Big difference. In my book, there could have been improvements in the speed to communication but just the fact that they notified customers what went on even after the incident is great customer service vs "lousy, lousy customer service" as you categorize. That's my opinion. You won't find this kind of open communications with other companies I don't believe.
