OOMA Network is Down

Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
dplang
Posts: 15
Joined: Thu Mar 04, 2010 10:17 pm

OOMA Network is Down

Post by dplang » Thu May 23, 2013 5:11 am

I initiated a chat with support today because my service is down. This is what they told me: "Unfortunately we are experiencing a service disruption that is impacting a large number of our customers. We are aware of the issue and expect to have it resolved shortly." Is anyone else affected by this outage? I'm wondering how long the network has been down. I don't see any posts on the OOMA Status & Updates Forum. My service is in Missouri.
Last edited by dplang on Thu May 23, 2013 5:25 am, edited 1 time in total.

kdmc69
Posts: 502
Joined: Wed Aug 27, 2008 1:15 pm
Location: Raleigh, NC

Re: OOMA Network is Down

Post by kdmc69 » Thu May 23, 2013 5:23 am

My service is working here in North Carolina this morning.
Ooma Customer Since: August 2008
Ooma Equipment: 2 Telos + 2 HD2 Handsets
Ooma Service: Premier
Amped AC 1750 Router
TWC ->Router -> Telo1
TWC ->Router -> Telo2

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lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
Contact:

Re: OOMA Network is Down

Post by lbmofo » Thu May 23, 2013 5:26 am

I have service in WA
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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dplang
Posts: 15
Joined: Thu Mar 04, 2010 10:17 pm

Re: OOMA Network is Down

Post by dplang » Thu May 23, 2013 5:56 am

On OOMA's Facebook page, someone in Webster, MA indicated he is down, too.

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lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
Contact:

Re: OOMA Network is Down

Post by lbmofo » Thu May 23, 2013 6:06 am

Do a reboot of modem/router and ooma and see.
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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kruegs
Posts: 45
Joined: Sun Jan 31, 2010 8:01 pm

Re: OOMA Network is Down

Post by kruegs » Thu May 23, 2013 6:07 am

I'm out of service in Colorado. I've rebooted a few times and it is currently down.

ericnivy
Posts: 1
Joined: Tue Jan 29, 2013 1:38 pm

Re: OOMA Network is Down

Post by ericnivy » Thu May 23, 2013 6:22 am

No service in South Carolina since early this AM. And no, they almost never update there network status because as long as its a problem with the end user (which they claim most of the time) nothing could ever be Ooma's problem.

wbertacchini
Posts: 12
Joined: Sat Dec 19, 2009 8:36 pm

Re: OOMA Network is Down

Post by wbertacchini » Thu May 23, 2013 6:55 am

My service in WA with an Arizona Number is down. Rebooted router and Ooma box, and still a blinking red logo, and busy signal on my phone.

edited: just came on line at 7:55 west coast time.

dplang
Posts: 15
Joined: Thu Mar 04, 2010 10:17 pm

Re: OOMA Network is Down

Post by dplang » Thu May 23, 2013 6:58 am

My service just came back online. I'll report if it goes back down as at least one other has experienced.

mikemac4344
Posts: 3
Joined: Thu May 23, 2013 7:38 am

Re: OOMA Network is Down

Post by mikemac4344 » Thu May 23, 2013 7:41 am

The Website was down as was phone service for several hours this morning. Ooma was silent on twitter and facebook and apparently has yet to share the fact that there was an issue? A little communication is a good thing...honest!

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