Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
#110170 by jarome
Wed May 22, 2013 8:35 am
About 50% of the time, when someone calls, I answer and hear them but they cannot hear me. This also happens when I make a call--I can hear them, but they cannot hear me.

My Internet gets 40 Mb/s down and 7 Mb/s up and is working properly. There are no errors displayed on my Ooma.

Help!
#110171 by lbmofo
Wed May 22, 2013 8:45 am
Do you have Uverse? Reset firewall settings of your Uverse gateway.
If no, update firmware of your router.
#110178 by jarome
Wed May 22, 2013 12:06 pm
No, Comcast, and my router is a Netgear with the latest firmware.
And it works half the time.
#110179 by lbmofo
Wed May 22, 2013 12:10 pm
Take a look at this voice quality issue thread and if you don't see anything in particular, call Ooma customer service and have them try to figure out why: viewtopic.php?t=10023
#110182 by Tuan
Wed May 22, 2013 12:50 pm
Sounds like connection issues with the mic on your phone and nothing to do with Ooma
#110187 by jarome
Wed May 22, 2013 2:53 pm
I have 10 phones hooked up, and it does it on all of them.
#110195 by virginia1960
Wed May 22, 2013 5:58 pm
Happens to me after a few minutes...Whenever I call someone (anyone) the other party will drop out for 15 seconds or so and then come back, but they can always hear me. This started happening a few months ago and now consistently goes in and out every few minutes. I have worked with customer service with no luck. I really like OOMA, but am now disappointed with the service.
#110196 by lbmofo
Wed May 22, 2013 8:32 pm
virginia1960 wrote:Happens to me after a few minutes...Whenever I call someone (anyone) the other party will drop out for 15 seconds or so and then come back, but they can always hear me. This started happening a few months ago and now consistently goes in and out every few minutes. I have worked with customer service with no luck. I really like OOMA, but am now disappointed with the service.

Swap out your modem.
#110214 by Tuan
Thu May 23, 2013 10:28 am
Agreed with lbmofo. Sounds like equipment failure.

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