[SOLVED] No incoming calls to primary number.

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Exxeter
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Joined: Sat Mar 30, 2013 8:45 pm

[SOLVED] No incoming calls to primary number.

Post by Exxeter » Tue May 07, 2013 8:36 am

I just moved my Telo from between the router and modem, to behind the router. The Telo booted with no apparent problems. I tested things by making a call and all seemed fine.

When an incoming call rang my cell phone (I have multi-ring enabled), I realized something was amiss. I called the secondary line and the call came in as it should. But if I call the primary, no joy.

Any help will be appreciated.

I should note that before moving the Telo behind a LAN port, all was working as it should. I would have run this thru chat support, but for some reason I keep getting disconnected from that server.
Last edited by Exxeter on Tue May 07, 2013 9:33 am, edited 1 time in total.
Exxeter
Ooma Telo behind Motorola SB6141/TP-Link TL-R600VPN Router

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lbmofo
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Re: No incoming calls to primary number.

Post by lbmofo » Tue May 07, 2013 8:41 am

Make sure you are not in "Forward All" mode.

Call them Phone: 1-888-711-OOMA (6662)
Hours: Weekdays 7am-7pm PT, Weekends 8am-5pm PT
Customer Since: 3/13/10
Hardware: Telo & Hub
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Internet: 100 Mbps/10 Mbps
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Exxeter
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Re: No incoming calls to primary number.

Post by Exxeter » Tue May 07, 2013 8:45 am

Wow! That was quick. I just checked. Definitely says Multi-Ring in My Ooma. Will make the call. Thanks.
Exxeter
Ooma Telo behind Motorola SB6141/TP-Link TL-R600VPN Router

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Exxeter
Posts: 9
Joined: Sat Mar 30, 2013 8:45 pm

Re: No incoming calls to primary number.

Post by Exxeter » Tue May 07, 2013 9:32 am

I can't recall anything in recent memory where I felt compelled to come back to a site and say something about excellent service, but this is a time where it is deserved.

The service rep had some tests run while I was on the phone with her and maybe waved a magic wand, told me to unplug my Telo, wait two minutes and reboot it. Problem solved. The good part is yet to come. She called back 20 minutes later to make sure all was well. Bravo.
Exxeter
Ooma Telo behind Motorola SB6141/TP-Link TL-R600VPN Router

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