Cannot reach 1-877 number

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ronanronan
Posts: 6
Joined: Tue Mar 05, 2013 12:25 pm

Cannot reach 1-877 number

Post by ronanronan » Fri Mar 15, 2013 9:11 am

When I dial a 1-877 number from my Telo (Ottawa, Canada - area code 613) I get a recording saying I "have dialed a number not available from my calling area". Please help.

Called customer service - under investigation ticket # 120-318-00259
Last edited by ronanronan on Tue Mar 19, 2013 5:30 am, edited 1 time in total.

thunderbird
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Joined: Mon Nov 08, 2010 4:41 pm

Re: Cannot reach 1-877 number

Post by thunderbird » Fri Mar 15, 2013 1:19 pm

ronanronan wrote:When I dial a 1-877 number from my Telo (Ottawa, Canada - area code 613) I get a recording saying I "have dialed a number not available from my calling area". Please help.
Customer Support
Email: support@oomacare.com
Phone: 1-866-929-OOMA (6662)
Monday-Friday 8am-5pm PST
Saturday-Sunday Closed

uncleal
Posts: 6
Joined: Wed Mar 20, 2013 9:25 am

Re: Cannot reach 1-877 number

Post by uncleal » Wed Mar 20, 2013 9:31 am

I am having the same problem , cant call any 800# from ontario canada , just wondering if any one else has has this problem resolved?

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highq
Posts: 421
Joined: Fri Dec 25, 2009 10:11 am
Location: New York, NY

Re: Cannot reach 1-877 number

Post by highq » Wed Mar 20, 2013 11:11 am

I've never installed an 800 number, so I may be quite wrong, but it seems to me that a customer ordering 800 (866,. 877, etc) service specifies the geographic area from which calls are to be accepted.

In other words, I don't think that an 800 number is necessarily accessible from any location on the planet.

uncleal
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Joined: Wed Mar 20, 2013 9:25 am

Re: Cannot reach 1-877 number

Post by uncleal » Wed Mar 20, 2013 2:05 pm

Yes i do agree with you that all 800 series numbers are not available any where on the planet ... thats comon sense! but the 800 series of numbers in your own country or even your own province eg: your utility company , should be available !, All of oomas brochures and online ads make no mention of 800 numbers in your own area not being available ,only the 808 to Hawai will have charges !

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lbmofo
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Re: Cannot reach 1-877 number

Post by lbmofo » Wed Mar 20, 2013 2:13 pm

uncleal wrote:your utility company , should be available !
There must be some routing issue going on so call

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Email: support@oomacare.com
Phone: 1-866-929-OOMA (6662)
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Saturday-Sunday Closed
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turbo9
Posts: 61
Joined: Wed Dec 21, 2011 10:45 am
Location: Ottawa, Canada

Re: Cannot reach 1-877 number

Post by turbo9 » Thu Mar 21, 2013 8:22 am

Ronan,

Is this you? I am sure I mentioned this problem after hockey one night.

See my post from a year ago. viewtopic.php?f=5&t=13047

I use my cell when this happens. Buy your wife a cell phone.

uncleal
Posts: 6
Joined: Wed Mar 20, 2013 9:25 am

Re: Cannot reach 1-877 number

Post by uncleal » Fri Mar 22, 2013 6:35 am

Had a call from a CSR at Ooma yesterday they wanted me to try calling one of the unreachable 800 numbers , lol still a no go , funny that a company with this much technology cannot work around the problem , will wait till next week and call again to speak to a 3rd level tech , who assurred me he was working on it , hmm does that mean he is reading it while eating his lunch?? PS '' get a cell phone'' ??????????? im in an area where cell phones dont work , thats why i bought an Ooma!!!

turbo9
Posts: 61
Joined: Wed Dec 21, 2011 10:45 am
Location: Ottawa, Canada

Re: Cannot reach 1-877 number

Post by turbo9 » Fri Mar 22, 2013 6:50 am

My experience from a year ago was that they did work through the issues on a number by number basis. They had me make the call when the tech was on the phone and they could debug the problem live. It did take some time between calls for them to make adjustments.

I'm sorry the cell phone work around I use won't work for you. Please note that that comment was directed at a friend of mine who made the initial post. He lives where there are numerous cell services available.

If you don't have cell service, I hope your Internet connection is solid enough to deliver the quality VOIP requires.

Tom
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Re: Cannot reach 1-877 number

Post by Tom » Fri Mar 22, 2013 1:39 pm

Bell Canada had an outage which is now resolved.

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