When I try to retrieve vmail from my cordless phone (connected to the Telo box) by dialing my Ooma number, it connects fine to the vmail system but does not recognize any subsequent key strokes in response to the voice prompts.
If I use the same handset, connected to a landline, and call into my Ooma vmailbox, everything works fine.
There are no settings on my cordless phone to adjust the length its DTMF tones.
I read another topic that suggested the Telo may not be able to recognize DTMF tones from all handsets. If the Telo box is in the basement and you do not have a smartphone or computer handy, this is the only method to retrieve voicemail at home. I would have thought this was a basic capability.
Can Ooma please advise?
If I use the same handset, connected to a landline, and call into my Ooma vmailbox, everything works fine.
There are no settings on my cordless phone to adjust the length its DTMF tones.
I read another topic that suggested the Telo may not be able to recognize DTMF tones from all handsets. If the Telo box is in the basement and you do not have a smartphone or computer handy, this is the only method to retrieve voicemail at home. I would have thought this was a basic capability.
Can Ooma please advise?