Incoming calls

Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
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cjstella
Posts: 1
Joined: Wed Feb 20, 2013 3:33 pm

Incoming calls

Post by cjstella » Wed Feb 20, 2013 3:36 pm

We too are unable to receive calls. We can call out with no problem. Is Ooma working on this issue?

WayneDsr
Posts: 3790
Joined: Wed Feb 04, 2009 6:28 pm
Location: Northern Indiana

Re: Incoming calls

Post by WayneDsr » Wed Feb 20, 2013 3:43 pm

There have been a few posts regarding this issue. I would call support and add your voice to this issue.

Wayne

Customer Support

Phone: 1-888-711-OOMA (6662)
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ooma customer since January 2009
ooma hardware: core (hub/scout) and Telo
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thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Re: Incoming calls

Post by thunderbird » Wed Feb 20, 2013 5:23 pm

Do you have an Ooma Hub?

There are two other people reporting that their Ooma Hubs can not receive calls.

See thread viewtopic.php?f=5&t=15327&start=0 .

Dawn Seckinger
Posts: 1
Joined: Wed Mar 06, 2013 6:04 pm

Re: Incoming calls

Post by Dawn Seckinger » Wed Mar 06, 2013 6:30 pm

Maybe the same issue....Just activated my system and can call out but calls to new number are not recognized when incoming.....Frustrating.....Will contact customer support and see if they can hopefully assist :?

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lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
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Re: Incoming calls

Post by lbmofo » Wed Mar 06, 2013 7:53 pm

Dawn Seckinger wrote:Maybe the same issue....Just activated my system and can call out but calls to new number are not recognized when incoming.....Frustrating.....Will contact customer support and see if they can hopefully assist :?
Might be an issue with the number you selected. If don't necessarily care about the number you got, you can add another number https://my.ooma.com/phone_numbers and see if that works. If so, you can have customer service remove the bad one tomorrow.
Customer Since: 3/13/10
Hardware: Telo & Hub
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