Forwarded calls do not appear in logs

Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
Post Reply
ttait
Posts: 5
Joined: Wed Feb 13, 2013 9:59 am

Forwarded calls do not appear in logs

Post by ttait » Tue Feb 19, 2013 11:11 am

We are traveling, so I set all numbers to forward to my cell. The problem is that no numbers since I started the forwarding are appearing in my call logs. This is only problematic because I can't log in to my.ooma and block junk calls if I can't see them in the logs.

WayneDsr
Posts: 3790
Joined: Wed Feb 04, 2009 6:28 pm
Location: Northern Indiana

Re: Forwarded calls do not appear in logs

Post by WayneDsr » Tue Feb 19, 2013 11:19 am

You can manually block them, use the number from your cell phone. Just go to https://my.ooma.com/blacklists and click +Add to Black List.

Wayne
ooma customer since January 2009
ooma hardware: core (hub/scout) and Telo
Lifetime Premier Member

ttait
Posts: 5
Joined: Wed Feb 13, 2013 9:59 am

Re: Forwarded calls do not appear in logs

Post by ttait » Tue Feb 19, 2013 12:38 pm

appreciate the reply, but it doesn't really address the issue of the calls not appearing in the logs at all.
If I'm flying, with the cell in airplane mode, it wouldn't ring or register the call. So, unless the caller left a message, I would have no way of knowing who called me.
Would be nice if ALL calls appeared in the log. I consider the call logs a great feature of Ooma, and I was just pointing out that forwarding calls seems to negate that feature.

User avatar
lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
Contact:

Re: Forwarded calls do not appear in logs

Post by lbmofo » Tue Feb 19, 2013 12:40 pm

Use multi-ring instead of forward all.
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

Image

WayneDsr
Posts: 3790
Joined: Wed Feb 04, 2009 6:28 pm
Location: Northern Indiana

Re: Forwarded calls do not appear in logs

Post by WayneDsr » Tue Feb 19, 2013 12:45 pm

Not sure if this would work for you, but using MULTI-RING instead of Call Forwarding leaves a call log as normal. This is how I have my cell connected. It rings both home and cell at the same time.

Wayne
ooma customer since January 2009
ooma hardware: core (hub/scout) and Telo
Lifetime Premier Member

ttait
Posts: 5
Joined: Wed Feb 13, 2013 9:59 am

Re: Forwarded calls do not appear in logs

Post by ttait » Tue Feb 19, 2013 1:56 pm

thanks, I'll try it.

Tom
Ooma Moderator
Posts: 4341
Joined: Sat Sep 05, 2009 8:07 am

Re: Forwarded calls do not appear in logs

Post by Tom » Tue Feb 19, 2013 6:40 pm

Currently call logs are only generated for calls that hit the client (telo or hub). It's on the roadmap this year to add support for server side call logs. So currently there's no call logs for blocked calls or calls treated with call forward all or netout.

Post Reply