MAJOR PROBLEM

Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
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TazRon
Posts: 1
Joined: Sun Dec 30, 2012 4:30 am

MAJOR PROBLEM

Post by TazRon » Sun Dec 30, 2012 6:27 am

Since yesterday (12-29-2012) I cannot make outgoing calls. I am in the USA, Connecticut. I get a fast busy. I can receive calls but cannot even call support to report problem. I have "rebooted" both the Telo and my internet a number of times. Even waited an hour. Still no good ... need to use phone for both incoming and outgoing. Need assistance .... sent email to support, waiting for reply. I thought this service was going to be good ... time will tell. :o

murphy
Posts: 7241
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: MAJOR PROBLEM

Post by murphy » Sun Dec 30, 2012 6:59 am

How many digits are you dialing?
10 digit dialing will not work unless you have enabled 10 digit dialing in your my.ooma account.
11 digit dialing should work in either case (1-xxx-xxx-xxxx).
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Re: MAJOR PROBLEM

Post by thunderbird » Sun Dec 30, 2012 7:45 am

TazRon wrote:Since yesterday (12-29-2012) I cannot make outgoing calls. I am in the USA, Connecticut. I get a fast busy. I can receive calls but cannot even call support to report problem. I have "rebooted" both the Telo and my internet a number of times. Even waited an hour. Still no good ... need to use phone for both incoming and outgoing. Need assistance .... sent email to support, waiting for reply. I thought this service was going to be good ... time will tell. :o
Also as a temporary work around, try dialing prfix *67, *98 or *96 before the number being dialed.

Example: *67-1-xxx-xxx-xxxx

Be sure to contact Ooma Customer Support with your problem:

Customer Support
Email: support@oomacare.com
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST

chucknyc
Posts: 3
Joined: Sat Aug 04, 2012 4:21 am

Re: MAJOR PROBLEM

Post by chucknyc » Sun Dec 30, 2012 11:36 am

I am having same problem. no one at service on Sunday or Saturdays

wenfeen
Posts: 3
Joined: Tue Apr 12, 2011 11:33 am

Fast busy dialing out

Post by wenfeen » Thu Jan 03, 2013 8:57 am

I had this problem this morning (live in MA). First I unplugged the phone, then plugged it back in and the problem still existed. I then unplugged the Ooma modem and the phone base for several minutes, plugged both back in and all was well. This has never happened before in the three years I've been using Ooma & I don't know what caused it, but at least I'm back. My internet was running fine during the time my phone was experiencing a fast busy.

ScottCammack
Posts: 1
Joined: Sat Jan 05, 2013 4:52 am

Re: MAJOR PROBLEM

Post by ScottCammack » Sat Jan 05, 2013 4:58 am

I'm now experiencing the same problem... get nothing but "reorder" (fast busy tone) when I try to place a call. I first noticed this problem on the afternoon of Jan 4, and have not been able to place a call since. I have internet connectivity, as evidenced by this forum posting. Today is Saturday, and of course the support line is closed for the weekend at Ooma. I'm going to email Ooma and report my problem.

murphy
Posts: 7241
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: MAJOR PROBLEM

Post by murphy » Sat Jan 05, 2013 6:38 am

ScottCammack wrote:I'm now experiencing the same problem... get nothing but "reorder" (fast busy tone) when I try to place a call. I first noticed this problem on the afternoon of Jan 4, and have not been able to place a call since. I have internet connectivity, as evidenced by this forum posting. Today is Saturday, and of course the support line is closed for the weekend at Ooma. I'm going to email Ooma and report my problem.
Customer Support is not closed for the weekend.

Customer Support

Email: support@oomacare.com
Phone: 1-888-711-OOMA (6662)
Hours: Weekdays 7am-7pm PT, Weekends 8am-5pm PT

Note that is Pacific time so if on the east coast it is 11am-8pm.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

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