Voicemail on Telo garbled, volume barely audible on level 4

Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
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wpc09
Posts: 14
Joined: Tue Aug 30, 2011 6:46 pm

Voicemail on Telo garbled, volume barely audible on level 4

Post by wpc09 » Thu Dec 27, 2012 6:17 pm

I have noticed a steady deterioration of the sound quality and volume on voicemail when I try to listen via the Omma Telo device. Level 4 volume is at most where level 2 was a few months ago. The quality of messages is difficult to hear. I can listen via my.ooma.com. Is there a history of Telo voicemail deteriorating? What can be done other than buying a new Telo device?

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Leeway
Posts: 933
Joined: Tue Apr 28, 2009 6:50 pm
Location: North of Milwaukee WI

Re: Voicemail on Telo garbled, volume barely audible on level 4

Post by Leeway » Thu Dec 27, 2012 7:28 pm

I haven't heard of any volume deterioration. Just for a thought, try unplugging your unit for no less than 15 minutes and then plug it in again. See if that gives it a wake up call.

Donna

wpc09
Posts: 14
Joined: Tue Aug 30, 2011 6:46 pm

Re: Voicemail on Telo garbled, volume barely audible on level 4

Post by wpc09 » Sun Dec 30, 2012 7:50 pm

I completely turned off the Ooma Telo for half an hour. After turning it on, the volume quality for voice messages is still very low and distorted - scratchy like an old vinyl record - and more often than not, unintelligible. When I listen online via my.ooma.com, the sound is clear. This deterioration has occurred during the past couple of months since cancling Ooma Premier. Would there be any reason for that to cause a deterioration?

murphy
Posts: 7208
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Voicemail on Telo garbled, volume barely audible on level 4

Post by murphy » Mon Dec 31, 2012 3:50 am

Dial your own number from a phone connected to the Telo and listen to your voice mail. If that is also clear there may be a problem with the speaker in your Telo.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

wpc09
Posts: 14
Joined: Tue Aug 30, 2011 6:46 pm

Re: Voicemail on Telo garbled, volume barely audible on level 4

Post by wpc09 » Sun Jan 06, 2013 5:15 pm

The problem is the speaker in my Telo. Question: Does that mean I need to buy a new Telo?

murphy
Posts: 7208
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Voicemail on Telo garbled, volume barely audible on level 4

Post by murphy » Sun Jan 06, 2013 5:42 pm

Have you had it more than a year?
It has a one year warranty.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Re: Voicemail on Telo garbled, volume barely audible on level 4

Post by thunderbird » Sun Jan 06, 2013 5:42 pm

wpc09 wrote:The problem is the speaker in my Telo. Question: Does that mean I need to buy a new Telo?
There is no repair for the Ooma Telos.

Yes, if you want to listen to Voice Mail messages using the Ooma Telo, you need to purchase another Ooma Telo.

But if it were me, especially if the Ooma Telo is functioning properly in every other way, I’d just use the phone to access Voice Mail messages, just like I have done with other Voice mail systems in the past. When at work, I always had to use the phone to access voicemail messages.

See: https://www.ooma.com/app/support/ooma-voicemail

Checking voicemail remotely
There are three ways to check voicemail remotely:
1 Phone: Dial your Ooma number. When the call rolls
to voicemail, press the * key and enter your PIN.
2 Online: Listen to and manage your voicemail on the
web at: my.ooma.com/inbox
3 Email: Forward your voicemail as an MP3 file to
your email or mobile phone (requires Ooma Premier).
Set up forwarding at: my.ooma.com/voicemail
Changing voicemail settings
Pick up the phone connected to your Ooma Telo and
press the key.
From the main menu, select option 2: “Change your
settings,” then follow the instructions.

GregM
Posts: 5
Joined: Sun Jan 14, 2018 9:59 am

Re: Voicemail on Telo garbled, volume barely audible on level 4

Post by GregM » Sun Jan 14, 2018 10:13 am

I successfully replaced my Ooma Telo (Revision B) speaker with one of these:

https://www.ebay.com/itm/5x-20x14mm-Ova ... 1294045492

It's a 20x14mm oval speaker and fit and works perfectly. The factory speaker had degraded to the point that it sounded like one of the teachers in a Charlie Brown TV special. Now I can hear my voicemail again!

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