Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
#104542 by heim
Mon Dec 24, 2012 8:09 am
Has anyone found a resolution? I have been on with live chat support today and I am getting nowhere. I can receive calls but cannot dial out as either hear multiple conversations, a foreign speaking person, a fax machine sound or a message saying the caller I have reached is on the phone.
#104552 by redkatiej
Mon Dec 24, 2012 11:12 am
Also having the same problem. Seems to only be for long distance calls as I can call locally. I will try powering down for an hour. If no success, then I will call their support line. Good thing they are on the west coast.
#104558 by 2044808167
Mon Dec 24, 2012 1:48 pm
What I get when calling a number in my areacode is a person who starts off saying hello. A smatter of a profane words. And then the conversation turns into a kind of Russian/Romanian/Ukranian/Poslish monoloque.
I hang up and call again a new number & get the same monoloque. Ooma has a file open on it now.
#104559 by sberube
Mon Dec 24, 2012 2:22 pm
I opened a support case on this. Just tested again still not fixed. Basically get the same issue as I originally reported (and others have reported).

I hope Ooma responds to this.
#104562 by Raptor
Mon Dec 24, 2012 3:53 pm
Ooma is aware of the issue and are looking into it.

What they recommended for me in the interim was to dial *67 before the number and that seems to work.

I am in Manitoba with a 204 area code Ooma number, and I couldn't call any other 204 number. With the workaround I'm not having any issues. My case was elevated and I will post here again when they have resolved this, unless we get an Official reply from an Ooma representative, which I think is warranted for us Canadians!

Regards
#104580 by JET012
Wed Dec 26, 2012 6:25 am
Since Xmas eve and continuing to this point Wednesday 26th cannot connect to long distance numbers in 705 area code from Toronto area.Have called repeatedly (probably over 30 times)to same 3 numbers in 705 area code and have connected only 4 or 5 times.Often hear what sounds to be Russian or Oriental conversations.Extremely disappointed with Ooma performance during this time frame and continuing now.Purchased Ooma mid November 2012 and had been pleased with it's performance but based on this latest experience could not possibly recommend Ooma to others.
#104586 by thunderbird
Wed Dec 26, 2012 9:15 am
JET012 wrote:Since Xmas eve and continuing to this point Wednesday 26th cannot connect to long distance numbers in 705 area code from Toronto area.Have called repeatedly (probably over 30 times)to same 3 numbers in 705 area code and have connected only 4 or 5 times.Often hear what sounds to be Russian or Oriental conversations.Extremely disappointed with Ooma performance during this time frame and continuing now.Purchased Ooma mid November 2012 and had been pleased with it's performance but based on this latest experience could not possibly recommend Ooma to others.

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Customer Support
Email: support@oomacare.com
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