Voicemail Online - Why no name?

Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
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MapleOne
Posts: 216
Joined: Thu Dec 13, 2012 6:46 am
Location: Canada

Voicemail Online - Why no name?

Post by MapleOne » Thu Dec 13, 2012 6:51 am

When I go to my voice mail dashboard (first home screen) it shows me just the phone number. When I add the person to my contact list it will display the name.

With the premier service should it not automatically show me the display name of the person calling? Having just the phone number is not really sufficient.

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lbmofo
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Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
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Re: Voicemail Online - Why no name?

Post by lbmofo » Thu Dec 13, 2012 7:29 am

This request is on Ooma's radar.
viewtopic.php?t=10878
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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MapleOne
Posts: 216
Joined: Thu Dec 13, 2012 6:46 am
Location: Canada

Re: Voicemail Online - Why no name?

Post by MapleOne » Thu Dec 13, 2012 7:41 am

Hey many thanks

I signed up yesterday and am blown away. I immediately signed for a year and ported.

I can now say I am in charge of my phone line.
I was paying $64 monthly with Bell and when I asked them why the big increase they said WITH SO MANY PEOPLE LEAVING SOMEBODY HAS TO FUND THE NETWORK
Last edited by MapleOne on Thu Dec 13, 2012 9:18 am, edited 1 time in total.

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lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
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Re: Voicemail Online - Why no name?

Post by lbmofo » Thu Dec 13, 2012 7:58 am

Welcome.
MapleOne wrote:they said WITH SO MANY PEOPLE LEAVING SOMEBODY HAS TO FUND THE NETWORK
This can be called the downward death spiral.
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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Tom
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Re: Voicemail Online - Why no name?

Post by Tom » Fri Dec 14, 2012 12:09 pm

With the premier service should it not automatically show me the display name of the person calling? Having just the phone number is not really sufficient.
Whether the calling person's name is included depends on how the call is delivered over the network. Different
providers have access to different name databases, so to always see the name do as you're doing and add the name (written just like you want it) to your own Ooma contact list.

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