Can't call my OOMA number from same calling zone

Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
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kwchang
Posts: 3
Joined: Sat May 02, 2009 10:48 pm

Can't call my OOMA number from same calling zone

Post by kwchang » Sat May 02, 2009 11:21 pm

Have anyone had problem calling their OOMA number from same local calling zone? I get 3-tone then the message of saying the number you are trying to dial has been disconnected.

Call is made from my brother's AT&T land line one mile away. OOMA number is chosen based on local area-prefix provided during initial setup.

Calling OOMA from my cell (or from my brother's cell) with the same area code has no issue.

jdsage
Posts: 2
Joined: Sun May 03, 2009 7:23 pm

Re: Can't call my OOMA number from same calling zone

Post by jdsage » Sun May 03, 2009 7:26 pm

We're having a similar issue; my sister-in-law a half-mile away calls us, and the red light on the hub blinks, but the phone does not ring. When I see the light blinking, I pick up the phone, but all I get is the ooma dialtone. Later, she tells us she tried to call but nobody answered.

I checked, and I do not have any kind of blocking enabled.

???

niknak
Posts: 885
Joined: Tue Jan 27, 2009 7:53 pm
Location: Staten Island, NY

Re: Can't call my OOMA number from same calling zone

Post by niknak » Sun May 03, 2009 7:31 pm

Are you receiving calls from long distance (interlata) and regional (intralata) calling areas?

kwchang
Posts: 3
Joined: Sat May 02, 2009 10:48 pm

Re: Can't call my OOMA number from same calling zone

Post by kwchang » Sun May 03, 2009 8:10 pm

Did a little research this morning and noticed even though with the same 510 area code, the prefix in the same local calling zone belongs to two different carrier companies - one is from the old Pacific Bell (now AT&T) and the other is owned by Comcast. Ooma probably needs to work with these companies to make sure calls can go through their central offices (CO) properly.

niknak
Posts: 885
Joined: Tue Jan 27, 2009 7:53 pm
Location: Staten Island, NY

Re: Can't call my OOMA number from same calling zone

Post by niknak » Sun May 03, 2009 8:17 pm

You should call tech support so that they can investigate! Good luck to resolve this issue

jdsage
Posts: 2
Joined: Sun May 03, 2009 7:23 pm

Re: Can't call my OOMA number from same calling zone

Post by jdsage » Mon May 04, 2009 4:56 pm

Ah... I had assumed this forum included some level of ooma tech support oversight. Thanks for the tip.

kwchang
Posts: 3
Joined: Sat May 02, 2009 10:48 pm

Re: Can't call my OOMA number from same calling zone

Post by kwchang » Mon May 04, 2009 5:34 pm

I sent them an email this morning on my issue. Will follow up with a call if Ooma did not respond within two days. Other than this issue, it's been working great (call quality, etc.) for me and I even was able to send/receive fax without problem (has to disable compression by dialing *99 first for outgoing fax).

WayneDsr
Posts: 3790
Joined: Wed Feb 04, 2009 6:28 pm
Location: Northern Indiana

Re: Can't call my OOMA number from same calling zone

Post by WayneDsr » Mon May 04, 2009 6:22 pm

I recommend calling Customer Support. Email is not as fast as a simple call and ooma support seems to be pretty fast lately.

Wayne

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