Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
#103445 by yennta
Fri Nov 23, 2012 3:15 pm
I've been in touch with tech support about this and they always want to know specifically which numbers dropped me. Then they work on it and tell me to try those specific numbers again.

There are too many toll free numbers in the world to do this every day. Which is how often I might have to do it.

The problem seems to be systemic and occurs usually when I call a toll-free number that switches me immediately to "hold." Which is what most of them do. At that point Ooma drops the call.

Then I have to use my cel phone. I now just use my cel phone for every call, because it's too annoying have to keep switching phones.

If anybody has had this problem and resolved it, I'd love to hear about it. Thanks.
#103446 by thunderbird
Fri Nov 23, 2012 5:27 pm
yennta wrote:I've been in touch with tech support about this and they always want to know specifically which numbers dropped me. Then they work on it and tell me to try those specific numbers again.

There are too many toll free numbers in the world to do this every day. Which is how often I might have to do it.

The problem seems to be systemic and occurs usually when I call a toll-free number that switches me immediately to "hold." Which is what most of them do. At that point Ooma drops the call.

Then I have to use my cel phone. I now just use my cel phone for every call, because it's too annoying have to keep switching phones.

If anybody has had this problem and resolved it, I'd love to hear about it. Thanks.

To help stabilize your Ooma Internet connection turn off MAC address Spoofing, which can cause dropped calls, garbled voice, and other problems, by doing the following:
If your Ooma device is connected Modem-Ooma-Router, access your Ooma Setup pages by typing http://172.27.35.1 in your computer browser window. The Ooma Setup pages open. Click on Internet, go down to INTERNET Port MAC Address: and change setting from Automatic to Use Built In. Click on Update device. Remove power from your Modem and the Ooma Device. Repower the Modem. When the Modem is done booting repower your Ooma device.

If your connection is Modem-Router-Ooma or Modem/router-Ooma, temporarily connect a network cable from your Ooma device home port, to the wired LAN port of a computer. Temporarily turn off Wi-Fi in the computer, if turned on. Reboot the computer. Access your Ooma Setup pages by typing http://172.27.35.1 in your computer browser window. The Ooma Setup pages open. Click on Internet, go down to INTERNET Port MAC Address: and change setting from Automatic to Use Built In. Click on Update device. Remove power from your Modem (or Modem/Router), your Router (skip to Ooma Device if have Modem/Router) and Ooma Device. Repower the Modem (or Modem/Router). When the Modem is done booting repower your Router (skip to Ooma Device if have Modem/Router). When the Router is done booting, repower your Ooma device.

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