Sharing 2 lines on HD2 and Telo

Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
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Posts: 14
Joined: Mon Nov 05, 2012 2:50 pm

Sharing 2 lines on HD2 and Telo

Post by cszsanjose » Mon Nov 05, 2012 3:02 pm

I recently ported over a second phone number and was able to set up a private number so it would have it's own separate voicemail. However, it does not appear that I can use my HD2 handset to answer calls on both lines. If I receive a call at the first number it will ring through to the HD2 handset. However if a call comes in on the second number it does not ring through to the handset. I can see the line blinking on my Telo but I am unable to pick up and it eventually goes to voicemail.
I thought the new HD2 was capable of handling both lines. Am I wrong? Do I need another phone to answer that second line?

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Location: Greater Seattle

Re: Sharing 2 lines on HD2 and Telo

Post by lbmofo » Mon Nov 05, 2012 9:37 pm

Need a phone connected to the Telo if you keep HD2 private. You can have HD2 in the main account so both numbers would ring the HD2. To show 2nd number as outgoing callerid predial **1 on per call basis.
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