Not Working at all for days!

Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
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yormets
Posts: 4
Joined: Tue Jun 12, 2012 7:25 am

Not Working at all for days!

Post by yormets » Tue Jun 12, 2012 7:40 am

I didn't know my Oooma wasn't working until someone drove to my house. I have no dial tone and if someone calls my number, it says it's not a working number. This is my business phone I have forwarded to my cell phone. It won't forward at all. I've called support for 48 hours now. Nothing has happened. They simply say they are working on it. Doing what? My neighbor has Oooma too, his is working. They tell me the problem is on their end. Well do SOMETHING! Change the message to "service interruption" rather than "not a valid number". I've had this for a year with only small log issues. I changed nothing. My internet is fine. The Oooma is all in the blue. Doesn't work. HELP!

murphy
Posts: 7208
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Not Working at all for days!

Post by murphy » Tue Jun 12, 2012 7:53 am

Is your credit card information up to date in your my.ooma account?
If your card expires they will turn off your service.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

yormets
Posts: 4
Joined: Tue Jun 12, 2012 7:25 am

Re: Not Working at all for days!

Post by yormets » Tue Jun 12, 2012 9:29 am

I just found out it hasn't worked for six days now. What kind of service is this?

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lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
Contact:

Re: Not Working at all for days!

Post by lbmofo » Tue Jun 12, 2012 9:39 am

yormets, what is support saying about you not having dialtone? That's doesn't sound right. If you have a routing issue (rare) with your number, incoming calls not coming in seems logical but no dialtone tells me your Ooma is not online. Have you rebooted your whole setup (power off everything from modem to router to Ooma, then turn on modem first (make sure battery is removed when shutting down if you have batteries), then whatever is next inline (router or ooma), etc etc).
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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yormets
Posts: 4
Joined: Tue Jun 12, 2012 7:25 am

Re: Not Working at all for days!

Post by yormets » Tue Jun 12, 2012 1:51 pm

I have a dial tone and can call out. My secondary number from ooma is also receiving calls. Just not my primary number. This has been like this since sometime Thursday. Support says they are working on it. For six days! They've bumped me up to level three support. Still not resolved. This is my business number. If It isn't working by tomorrow, I'm porting out with a different company. This has cost me thousands and loyal customers. My phone says it's not a valid number. Ridiculous. This is no support whatsoever.

thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Re: Not Working at all for days!

Post by thunderbird » Tue Jun 12, 2012 5:47 pm

yormets wrote:I have a dial tone and can call out. My secondary number from ooma is also receiving calls. Just not my primary number. This has been like this since sometime Thursday. Support says they are working on it. For six days! They've bumped me up to level three support. Still not resolved. This is my business number. If It isn't working by tomorrow, I'm porting out with a different company. This has cost me thousands and loyal customers. My phone says it's not a valid number. Ridiculous. This is no support whatsoever.
Something to try, which if it works, may be used a temporary fix or work around.

Go into My Ooma at https://my.ooma.com/calling .

Do the following:
Phone Number: (Select the Business phone number)
Make sure there is a check mark in the box in front of Enable call forwarding
Forwarding mode - Select: Call Forward All
Forwarding number - forward to your cell phone number.
Click on Save.

Remove power from your Ooma Telo.
Wait 20 to 60 minutes for the Ooma Servers to catch up.

With a different cell phone or phone (not your cell phone), with the Ooma Telo still unpowered, call your business number and see if the call goes through to your cell phone.

If the call goes through to your cell phone, repower the Ooma Telo and call your business number again and see if it rings your cell phone again.

In this configuration, you should be able to call out with the Ooma Telo, and receive Ooma Telo calls with your cell phone.

supply
Posts: 2
Joined: Fri Jan 22, 2010 4:07 pm

Re: Not Working at all for days!

Post by supply » Wed Jun 13, 2012 6:26 am

I have the same issue since Saturday. They said it's a known issue and has to do with how calls are being routed. Supposed to be fixed in 24 hours, it's been 5 days and counting. I've called numerous times with same answer and time frame.

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lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
Contact:

Re: Not Working at all for days!

Post by lbmofo » Wed Jun 13, 2012 7:21 am

Since this is a routing issue with Ooma's carrier, I doubt the multi-ring or forward would work since the incoming call doesn't even hit Ooma central. I'd be curious to find out if you guys have the same carrier "current telephone company" when you look up http://tnid.us
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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david_oahu
Posts: 2
Joined: Sat Jul 14, 2012 12:50 am

Re: Not Working at all for days!

Post by david_oahu » Sat Jul 14, 2012 12:58 am

yormets wrote:Ridiculous.
I'm experiencing the same issue. But this is not just ridiculous. It's class-action-lawsuit ridiculous.

david_oahu
Posts: 2
Joined: Sat Jul 14, 2012 12:50 am

Re: Not Working at all for days!

Post by david_oahu » Sat Jul 14, 2012 1:06 am

lbmofo wrote:Since this is a routing issue with Ooma's carrier, I doubt the multi-ring or forward would work since the incoming call doesn't even hit Ooma central. I'd be curious to find out if you guys have the same carrier "current telephone company" when you look up http://tnid.us
The company that shows up for my phone number is "MCI Metro ATS Inc" -- which I never heard of.

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