Blocked Callers Go to Voicemail

Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
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azism
Posts: 122
Joined: Fri Mar 13, 2009 6:45 am
Location: Tucson, AZ

Blocked Callers Go to Voicemail

Post by azism » Fri Jun 08, 2012 8:32 am

I have lots of blocked callers, especially during this political season. However, after I block them, if they call again, the phone may not ring, but there is always a short voice-mail of 2 to 3 seconds on Ooma with nothing but blank airspace. Why are blocked numbers doing this? It gets a tad annoying to see the voice-mail light blinking and there is nothing there but silence and after checking the log, I find the number the call came from is a blocked number. Why is this happening? :?
Tucson, AZ
Customer Since: March 13, 2009
Ooma Hardware: Telo; Linx; Bluetooth Adapter
Service: Lifetime Premier since April 2009

thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Re: Blocked Callers Go to Voicemail

Post by thunderbird » Fri Jun 08, 2012 8:40 am

azism wrote:I have lots of blocked callers, especially during this political season. However, after I block them, if they call again, the phone may not ring, but there is always a short voice-mail of 2 to 3 seconds on Ooma with nothing but blank airspace. Why are blocked numbers doing this? It gets a tad annoying to see the voice-mail light blinking and there is nothing there but silence and after checking the log, I find the number the call came from is a blocked number. Why is this happening? :?
Check My Ooma and see how you have your Blocked "Matching calls should get" setup. https://my.ooma.com/blacklists

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azism
Posts: 122
Joined: Fri Mar 13, 2009 6:45 am
Location: Tucson, AZ

Re: Blocked Callers Go to Voicemail

Post by azism » Fri Jun 08, 2012 9:18 am

Thank you, Thunderbird. I could have sworn that I had the blacklists set up so both the personal and community blacklisted numbers got the "Number is Blocked" message. Upon doublechecking, I see that the "personal" list was mistakenly/accidentally set to go to the voicemail. Thank you for bringing this to my attention. :D
Tucson, AZ
Customer Since: March 13, 2009
Ooma Hardware: Telo; Linx; Bluetooth Adapter
Service: Lifetime Premier since April 2009

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