Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
#95863 by meschaefer
Tue May 15, 2012 5:26 am
I have had some problem getting a Telo up and running. I originally was unable to get a dialtone until I moved the telo behind my router. I can now receive calls but I can't make any calls. Here is the set up.

Modem from Cable Provider (time warner)---->

Telo ---> patch board ------> handsets (Uniden)

Telo ---> router -----> switch -----> other pereipherals (Computers, xbox, etc - all work fine)

I have tried to access the telo from my laptop but have been unable to using either the LAN ip address, or the two aaddresses found in the set up (setup.ooma.com or IP address)

I have tried hitting *98 before dialing, but no luck.

Any ideas

TIA

Matt
#95864 by murphy
Tue May 15, 2012 5:40 am
meschaefer wrote:I have had some problem getting a Telo up and running. I originally was unable to get a dialtone until I moved the telo behind my router. I can now receive calls but I can't make any calls. Here is the set up.

Modem from Cable Provider (time warner)---->

Telo ---> patch board ------> handsets (Uniden)

Telo ---> router -----> switch -----> other pereipherals (Computers, xbox, etc - all work fine)

I have tried to access the telo from my laptop but have been unable to using either the LAN ip address, or the two aaddresses found in the set up (setup.ooma.com or IP address)

I have tried hitting *98 before dialing, but no luck.

Any ideas

TIA

Matt

Which is it?
Your text says that the Telo is behind your router.
The diagram shows the Telo in front of your router.

Connect a computer to the Home port of the Telo.
If the computer has wireless capability, disable the wireless.

Connect to

http://172.27.35.1
#95872 by thunderbird
Tue May 15, 2012 8:36 am
meschaefer wrote:Sorry. The diagram is correct.

When you are making a call, try calling with all of the party's phone number, example: 1-xxx-xxx-xxxx.
#95874 by meschaefer
Tue May 15, 2012 8:48 am
thunderbird wrote:
meschaefer wrote:Sorry. The diagram is correct.

When you are making a call, try calling with all of the party's phone number, example: 1-xxx-xxx-xxxx.


i've tried that. Nothing happens. I have also tried the seven digit number, the 1+ the seven digit number and with and without *98 in front.
#95875 by lbmofo
Tue May 15, 2012 9:55 am
Try power cycling everything. Power down everything, power up from the modem first (remove battery if exists and then re-insert), then whatever is next (ooma or router), then Ooma or router, etc.
#95878 by thunderbird
Tue May 15, 2012 11:04 am
lbmofo wrote:Try power cycling everything. Power down everything, power up from the modem first (remove battery if exists and then re-insert), then whatever is next (ooma or router), then Ooma or router, etc.

Some more things to try:

Also on the face of the Ooma Telo press the envelope (Do Not Disturb) button until it turns yellow.
Then press it again and until it turns blue. Then test.

Make sure that your credit card information is correct and up to date in My Ooma.

Call using a different phone connected to the Ooma Telo Phone port.

Power off the Ooma Telo for One hour, then repower and test.

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