Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
#95584 by dhalsey
Sat May 05, 2012 11:05 am
I'm a premier member and use voicemail forwarding to forward all my voicemails to my work email account as MP3 attachements. The subject line never includes the callers name - just their number - even though my call logs on My Ooma, and the caller id on my phone all show the caller's name. Does anyone know a way to get the caller's name to appear in the forwarded emails? This would save me time so I can pick and choose who to call back based on recognition of their name.

Example voicemail forwarded email subject line: New VM from 651xxxxxxx (56 sec)
~~ no mention of caller id name in subject or body of email
#95740 by dhalsey
Thu May 10, 2012 11:46 am
Got a response from the Director of Ooma Customer Operations -- now just need to see how long "near future" means --

Hello Dan,

Thanks for the feedback. We are planning on adding the caller's name to the subject line of the e-mailed message, so you can more easily tell who left you a voicemail. We hope to have this implemented in the near future.

We do appreciate your feedback.

Sincerely,

Roy Calvo
Director, Customer Operations
Ooma Inc.
#95743 by Bobby B
Thu May 10, 2012 2:46 pm
We've filed bug 13738 to add this feature. The subject line will take the format (when caller-ID name is available):

New VM from <caller-ID name> [<number>] (<duration> sec)

Example:

New VM from SMITH JOHN [6505551234] (6 sec)

Update: I forgot to mention one limitation: We won't be able to dip the contact list in this first phase, so the caller-ID name info will always come from the incoming carrier.

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