Premier Voicemail forwarding doesn't forward name

Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
Post Reply
dhalsey
Posts: 6
Joined: Sun Dec 28, 2008 6:53 pm

Premier Voicemail forwarding doesn't forward name

Post by dhalsey » Sat May 05, 2012 11:05 am

I'm a premier member and use voicemail forwarding to forward all my voicemails to my work email account as MP3 attachements. The subject line never includes the callers name - just their number - even though my call logs on My Ooma, and the caller id on my phone all show the caller's name. Does anyone know a way to get the caller's name to appear in the forwarded emails? This would save me time so I can pick and choose who to call back based on recognition of their name.

Example voicemail forwarded email subject line: New VM from 651xxxxxxx (56 sec)
~~ no mention of caller id name in subject or body of email

thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Re: Premier Voicemail forwarding doesn't forward name

Post by thunderbird » Mon May 07, 2012 7:06 am

bump

User avatar
lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
Contact:

Re: Premier Voicemail forwarding doesn't forward name

Post by lbmofo » Mon May 07, 2012 9:36 am

This has been requested before and is a known deficiency.

viewtopic.php?t=7990
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

Image

dhalsey
Posts: 6
Joined: Sun Dec 28, 2008 6:53 pm

Re: Premier Voicemail forwarding doesn't forward name

Post by dhalsey » Thu May 10, 2012 11:46 am

Got a response from the Director of Ooma Customer Operations -- now just need to see how long "near future" means --

Hello Dan,

Thanks for the feedback. We are planning on adding the caller's name to the subject line of the e-mailed message, so you can more easily tell who left you a voicemail. We hope to have this implemented in the near future.

We do appreciate your feedback.

Sincerely,

Roy Calvo
Director, Customer Operations
Ooma Inc.

User avatar
Bobby B
Ooma Moderator
Posts: 1457
Joined: Mon Feb 18, 2008 8:41 pm
Location: Palo Alto, CA
Contact:

Re: Premier Voicemail forwarding doesn't forward name

Post by Bobby B » Thu May 10, 2012 2:46 pm

We've filed bug 13738 to add this feature. The subject line will take the format (when caller-ID name is available):

New VM from <caller-ID name> [<number>] (<duration> sec)

Example:

New VM from SMITH JOHN [6505551234] (6 sec)

Update: I forgot to mention one limitation: We won't be able to dip the contact list in this first phase, so the caller-ID name info will always come from the incoming carrier.
Bobby B

ScottD
Posts: 1
Joined: Sat Feb 09, 2013 12:07 pm

Re: Premier Voicemail forwarding doesn't forward name

Post by ScottD » Sat Feb 09, 2013 12:09 pm

bump - any update on this bug fix? When will call id name be added to the email forwarding voicemails?

Post Reply