If I call an 800 number...

Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
Post Reply
oompa
Posts: 22
Joined: Wed Apr 15, 2009 4:09 am

If I call an 800 number...

Post by oompa » Tue Apr 21, 2009 12:39 pm

...will that be counted on my 3000 minutes limit per month even if it is supposed to be a free call?

User avatar
bw1
Posts: 1781
Joined: Wed Mar 18, 2009 9:06 am
Location: MI

Re: If I call an 800 number...

Post by bw1 » Tue Apr 21, 2009 3:07 pm

Since it's an outgoing call, I would say yes.

From the FAQ:

https://www.ooma.com/learn/ooma_faq.php ... opular#q16

16. Is there a maximum amount of minutes per month?

Like all other "unlimited services" such as cell phone data plans and other VoIP services, we do have a limit of 3000 minutes per month (for outbound calling) that we can enforce on a case by case basis in the event that a subscriber is clearly abusing the service (i.e. call centers, commercial purposes, etc.). We have never terminated a customer that has used the service for residential purposes.

Are you planning to use it for non-residential purposes? If not, then you shouldn't need to worry.

User avatar
Dennis P
Ooma Moderator
Posts: 1858
Joined: Fri Apr 25, 2008 9:09 am
Location: Palo Alto, CA
Contact:

Re: If I call an 800 number...

Post by Dennis P » Wed Apr 22, 2009 11:18 am

800 calls are free, so, no they would not count toward any limit.

oompa
Posts: 22
Joined: Wed Apr 15, 2009 4:09 am

Re: If I call an 800 number...

Post by oompa » Thu Apr 23, 2009 10:04 am

Dennis P wrote:800 calls are free, so, no they would not count toward any limit.
Thanks for the clarification :)

Neubiee
Posts: 243
Joined: Thu Apr 16, 2009 5:10 pm

Re: If I call an 800 number...

Post by Neubiee » Thu Apr 23, 2009 1:04 pm

Dennis P wrote:800 calls are free, so, no they would not count toward any limit.
Is it safe to assume that same goes for ooma to ooma calls?

User avatar
Dennis P
Ooma Moderator
Posts: 1858
Joined: Fri Apr 25, 2008 9:09 am
Location: Palo Alto, CA
Contact:

Re: If I call an 800 number...

Post by Dennis P » Thu Apr 23, 2009 4:24 pm

Yep!

dmlanger
Posts: 60
Joined: Fri Feb 27, 2009 11:49 am

Re: If I call an 800 number...

Post by dmlanger » Thu Apr 23, 2009 4:33 pm

Do international calls [that we pay per minute] count toward the 3000 minute limit per month?

Do any unused minutes "rollover" to the next month?

Neubiee
Posts: 243
Joined: Thu Apr 16, 2009 5:10 pm

Re: If I call an 800 number...

Post by Neubiee » Fri Apr 24, 2009 3:21 am

dmlanger wrote:Do international calls [that we pay per minute] count toward the 3000 minute limit per month?

Do any unused minutes "rollover" to the next month?
Your paying for international calls.. so the answer would be no. Because the more you use its more revenue for ooma!

Also, 3000 minutes limit sounds like a precaution as they clearly don't want people to abuse it(like the FAQs suggest call centers/telemarketing etc)

Post Reply