Voice mail dropping out

Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
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tonyoco
Posts: 3
Joined: Mon Mar 14, 2011 7:33 pm

Voice mail dropping out

Post by tonyoco » Wed Apr 04, 2012 8:45 am

It seems like since I/you switched to the new voice mail system, it hasn't worked properly. It records the first 2 secs or so then hangs up on the caller!?
Any ideas?

thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Re: Voice mail dropping out

Post by thunderbird » Wed Apr 04, 2012 9:19 am

tonyoco wrote:It seems like since I/you switched to the new voice mail system, it hasn't worked properly. It records the first 2 secs or so then hangs up on the caller!?
Any ideas?
Power off the Ooma device for 1hour. This allows time for the Ooma servers to reload/reset/correct your Ooma profile. Then repower the Ooma device and test. Then Test by calling your Ooma phone number with your cell and see if there is improvement.

If that dosen't work, contact Ooma Customer Service:

Customer Support
Email: support@oomacare.com
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST

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