Ooma Handset + Normal Handset + Call waiting

Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
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AfterTen
Posts: 1
Joined: Fri Mar 09, 2012 12:21 pm

Ooma Handset + Normal Handset + Call waiting

Post by AfterTen » Fri Mar 09, 2012 12:24 pm

I have a normal 4 phone system plugged into the phone jack of my Ooma Telo.
I can flash the phone and answer call waiting.

But, I just registered an Ooma Handset to the Telo.
Now, when I'm on a call on the normal handset and another call comes in I hear the call waiting signal and the Ooma handset rings but I cannot hit "flash" on my normal phone to answer the call waiting.

Is this how it is supposed to work?
If it is then the Ooma Telo handset is not very useful if I can't answer call waiting normally.

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lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
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Re: Ooma Handset + Normal Handset + Call waiting

Post by lbmofo » Fri Mar 09, 2012 12:28 pm

Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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Cyberchat
Posts: 113
Joined: Wed Mar 23, 2011 2:01 pm

Re: Ooma Handset + Normal Handset + Call waiting

Post by Cyberchat » Fri Mar 09, 2012 10:36 pm

AfterTen wrote:I have a normal 4 phone system plugged into the phone jack of my Ooma Telo.
I can flash the phone and answer call waiting.

But, I just registered an Ooma Handset to the Telo.
Now, when I'm on a call on the normal handset and another call comes in I hear the call waiting signal and the Ooma handset rings but I cannot hit "flash" on my normal phone to answer the call waiting.

Is this how it is supposed to work?
If it is then the Ooma Telo handset is not very useful if I can't answer call waiting normally.
AfterTen,

We have the OOMA Premier service with two phone numbers configured. For phones, we have a DECT-6.0 phone system with a base station and four wireless remotes as well as a DECT-6.0 headset. In addition we have one OOMA handset. We are able to flash back and forth between line-1 and line-2 as calls come in or if we want to call out on line-2 while we have a call on line-1 on hold and we can do this on the DECT-6.0 base station or any of the wireless remotes. You can review the following topic for a more detailed discussion of the features.

viewtopic.php?f=2&t=12974&start=10#p92674

Having an OOMA handset in the configuration hasn't impacted the functionality of being able to flash between calls.
First year: Modem-->OomaTelo-->Router
Now: Modem-->Router-->OomaTelo
Ooma Premier, two phone numbers
Ooma Handset
AT&T DECT-6.0 two-line base with four remotes & headset

retiredlady
Posts: 1
Joined: Mon Mar 19, 2012 7:58 am

Re: Ooma Handset + Normal Handset + Call waiting

Post by retiredlady » Mon Mar 19, 2012 8:08 am

I have a phone system that has 4 phones. I plugged the phone line from the wall into the telo (I disconnected the phone service and wiring first). Now all my phones ring and my direct tv shows who is calling. This is great. My question is this: If I purchase a telo handset will all my phones ring when the handset rings or will just the telo ring? (one of the Ooma support people indicated that only the handset would ring).

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lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
Contact:

Re: Ooma Handset + Normal Handset + Call waiting

Post by lbmofo » Mon Mar 19, 2012 8:32 am

All phones will ring including the Telo handset.
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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Cyberchat
Posts: 113
Joined: Wed Mar 23, 2011 2:01 pm

Re: Ooma Handset + Normal Handset + Call waiting

Post by Cyberchat » Mon Mar 19, 2012 9:26 am

retiredlady wrote:I have a phone system that has 4 phones. I plugged the phone line from the wall into the telo (I disconnected the phone service and wiring first). Now all my phones ring and my direct tv shows who is calling. This is great. My question is this: If I purchase a telo handset will all my phones ring when the handset rings or will just the telo ring? (one of the Ooma support people indicated that only the handset would ring).
Retiredlady,

You might want to wait a couple of weeks before purchasing an OOMA Telo Handset. A new model is supposed to be released shortly.
First year: Modem-->OomaTelo-->Router
Now: Modem-->Router-->OomaTelo
Ooma Premier, two phone numbers
Ooma Handset
AT&T DECT-6.0 two-line base with four remotes & headset

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